Tool Box

The Customer W.O.W. Toolbox provides tools to:

  • Identify What’s Important (WIT) to the Customer
  • Focus and Align the Organization Around Goals
  • Standardize and Improve Workflow
  • Make Better Decisions

Each tool can be learned in a few hours and can be immediately implemented to deliver better business outcomes. Customized onsite tool workshops can be delivered in 2-hour segments or grouped in half or full day sessions. Contact Gianna to chat about your Customer W.O.W. goals and how using the Toolbox can help you achieve them.

Click on Link Below Each Tool Card for Tool Summary

Click HERE for Line-Of-Site Summary
Click HERE for Brainstorming Summary
Click HERE for WIT Summary
Click HERE for 5 WHY Summary
Click HERE for Process Map Summary
Click HERE for MOTIVE FORCE Summary
Click HERE for Worksheet
Click HERE for DECISION MATRIX Summary