We offer an on-site workshop with proven methods that can be immediately implemented to yield results.

Delivering exceptional service starts with embracing your brand, getting the basics right and delivering delighters that will turn your customers into your best marketing advocates.  Whether you are a FORTUNE 500 company or a small to mid-size business, delivering Customer W.O.W. will bring value to your company, your customers and your employees.

Our on-site half-day Customer W.O.W. workshop enables participants to:

  • Understand how basic needs and satisfiers form the foundation of W.O.W.
  • Identify how to use delighters to create an emotional connection with customers
  • Brainstorm and prioritize a list of “Basic Needs”, “Satisfiers” and “Delighters”
  • Define a personal W.O.W. goal in terms of Competence, Connection, Service and Solutions
  • Describe organizational drivers that facilitate a culture of W.O.W.

To schedule your 4-hour on-site workshop please contact Gianna

Click HERE for on-site Workshop Pricing.

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Workshop Reviews

  • “Gianna’s workshops are very interactive – she keeps you thinking”
  • “On a scale of 1 to 5, Gianna’s WOW Workshop gets a 6!”
  • “Gianna models and lives out the principles of WOW. She is teaching. Her presentation engages many different types of learners in her audience. Thank You!”
  • “Wonderful! All businesses should have this training.”
  • “Gianna is very enthusiastic, engaging and makes you want to participate and speak up. Many points and facts on how to better ourselves made me go “WOW” during the presentation.”

Customer W.O.W. Ask Me How

Better. Cheaper. Faster. These words have become the mantra of today’s customer. Does your organization have what it takes to delight your customers? Subscribe to a half-day Customer WOW Ask Me How workshop and learn how to deliver Customer WOW by embracing your brand, getting the basics right and then adding delighters that will turn your customers into your best marking advocate.