Customer W.O.W. Workshop
Better. Cheaper. Faster. These words have become the mantra of today’s customer. Does your organization have what it takes to delight your customers? Subscribe to a half-day Customer WOW Ask Me How workshop and learn how to deliver Customer WOW by embracing your brand, getting the basics right and then adding delighters that will turn your customers into your best marking advocate.
We offer an on-site Customer W.O.W. workshop with proven methods that can be immediately implemented to yield results.
Delivering exceptional service starts with embracing your brand, getting the basics right and delivering delighters that will turn your customers into your best marketing advocates. Whether you are a FORTUNE 500 company or a small to mid-size business, delivering Customer W.O.W. will bring value to your company, your customers and your employees.
Our on-site half-day Customer W.O.W. workshop enables participants to:
- Understand how “Must Haves” and “Satisfiers” form the foundation for W.O.W.
- Identify how delighters create an emotional connection with your customers
- Brainstorm actions to boost customer satisfaction
- Define a personal W.O.W. in terms of Competence, Connection, Service & Solutions
- Describe organizational drivers that facilitate a culture of W.O.W.
To schedule your 4-hour on-site workshop please contact Gianna
Click HERE for on-site Workshop Pricing.
Direct eMail: Gianna@CustomerWOW.com
Workshop Reviews
- “Gianna’s workshops are very interactive – she keeps you thinking”
- “On a scale of 1 to 5, Gianna’s WOW Workshop gets a 6!”
- “Gianna models and lives out the principles of WOW. She is teaching. Her presentation engages many different types of learners in her audience. Thank You!”
- “Wonderful! All businesses should have this training.”
- “Gianna is very enthusiastic, engaging and makes you want to participate and speak up. Many points and facts on how to better ourselves made me go “WOW” during the presentation.”
Continuous Improvement Tools Workshop
Keeping up with changing customer expectations requires companies to embrace continuous improvement. Gianna’s 4-hour on-site workshop empowers participants with ordinary continuous improvement tools that can deliver extraordinary results.
Workshop Participants Will Learn How to:
- Create a Line-of-Site Map that identifies Purpose, Destination, Connection and Motive Force for achieving Goals
- Use Brainstorming techniques to identify and prioritize improvements
- Apply 5-Whys to identify the root cause of challenges or issues
- Identify Motive Force needed to facilitate successful change
To schedule your 4-hour on-site workshop please contact Gianna
Click HERE or on-site Workshop Pricing
Customer W.O.W. Ask Me How
