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Customer W.O.W.

What's Needed - On Time - With Value

Does Your Company Have What it Takes to Delight Customers?

W.O.W. Ask Me How

Delivering exceptional service starts with embracing your brand, getting the basics right and delivering delighters that will turn your customers Read More ...

Workshop

Customer W.O.W. Workshop Better. Cheaper. Faster. These words have become the mantra of today’s customer. Does your organization have what Read More ...

Gianna Clark

Gianna Clark has more than 25 years of leadership experience building top performing teams, achieving  excellence and delivering Customer WOW. Read More ...

Contact

To learn more about Workshops, keynotes or how I can help you put WOW into your customer experience, please contact Read More ...

Overcoming the Biggest Barrier to Customer W.O.W.

Posted onJanuary 3, 2024January 4, 2024Leave a comment

Most companies understand the value of delighting their customers.  Repeat business, word-of-mouth marketing and 5-star reviews.  Many companies have identified Read More …

CategoriesUncategorizedTagscustomer experience, customer service, employee engagement

How to Start Your Journey to Customer W.O.W.

Posted onSeptember 26, 2023September 26, 2023Leave a comment

Delivering exceptional service starts with getting the basics right and then delivering delighters that will turn your customers into your Read More …

CategoriesUncategorized

How to Build a Culture of Customer W.O.W.

Posted onSeptember 20, 2023September 20, 2023Leave a comment

W.O.W. Workshops are a great way to introduce employees to the concepts of Customer W.O.W. The next question I usually Read More …

CategoriesUncategorizedTagscustomer experience, customer service, service excellence

How Monte De Rey Serves Up W.O.W.

Posted onSeptember 19, 2023September 20, 2023Leave a comment

Lunch today at Monte De Rey in Kernersville, NC was truly delightful. Upon arriving, we were immediately greeted and seated Read More …

CategoriesCustomer W.O.W.Tagscustomer experience

Are You the “Weakest Link” in Customer W.O.W. ?

Posted onMay 31, 2023May 31, 2023Leave a comment

Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …

CategoriesUncategorizedTagscustomer experience, customer service, customer wow, service excellence

Can’t W.O.W. Without Your “Must Haves”

Posted onMay 17, 2023May 18, 2023Leave a comment

While out shopping one day I decided to stop at a well-known bakery/restaurant to pick up some bagels.   Bagels are Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow

Are You Struggling to Improve Your Customer Experience?

Posted onMay 9, 2023May 9, 2023Leave a comment

You are not alone. According to the American Customer Satisfaction Index, overall Customer Satisfaction is as low as it’s been in Read More …

CategoriesUncategorizedTagscustomer experience, customer wow

A Smile Won’t Fix Broken Processes!

Posted onMay 9, 2023Leave a comment

That’s me, on the camera screen, trying to buy an item that’s kept in the security cage.  At first, the front Read More …

CategoriesUncategorizedTagscustomer experience, customer satisfaction

Are You Delivering a Delightful Home Buying Experience?

Posted onMay 9, 2023May 18, 2023Leave a comment

A couple of years ago I had the pleasure of working with a realtor named Auburn when buying a house.  Read More …

CategoriesUncategorizedTagscustomer experience, customer satisfaction

How “The Table” Serves Up W.O.W.

Posted onApril 22, 2023April 22, 2023Leave a comment

We stopped for lunch at The Table, a restaurant in Asheboro, NC.  Nice atmosphere, great service and great food.  They Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer satisfaction

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today!

Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

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Take a Walk on the W.O.W. Side

  • Overcoming the Biggest Barrier to Customer W.O.W. January 3, 2024
  • How to Start Your Journey to Customer W.O.W. September 26, 2023
  • How to Build a Culture of Customer W.O.W. September 20, 2023
  • How Monte De Rey Serves Up W.O.W. September 19, 2023
  • Are You the “Weakest Link” in Customer W.O.W. ? May 31, 2023
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