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Customer W.O.W.

What's Needed - On Time - With Value

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W.O.W. Ask Me How

Does your company have what it takes to WOW your customers and keep them coming back? Delivering exceptional service starts Read More ...

Workshops

We offer a suite of on-site workshops with proven methods that can be immediately implemented to yield results. Workshops provide Read More ...

Gianna Clark

Gianna Clark has more than 25 years of leadership experience building top performing teams, achieving  excellence and delivering Customer WOW. Read More ...

Contact

To learn more about Workshops, keynotes or how I can help you put WOW into your customer experience, please contact Read More ...

The People Part of W.O.W.

Posted onOctober 24, 2019October 24, 2019Leave a comment

When I accepted my first Customer Service Executive position, it was disappointing to learn that employee morale was low and Read More …

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Coupons: WOW or OW?

Posted onOctober 22, 2019October 22, 2019Leave a comment

Coupons can be an effective sales tool. They can help entice your customer to buy now or sway potential buyers Read More …

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My UBER Trip to W.O.W.

Posted onOctober 13, 2019October 14, 2019Leave a comment

I took an UBER to the Greensboro Train Station today.  While in the car my husband called.  I told him Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer wow

“Scrambled” Eggs-ceeded Expectations!

Posted onOctober 12, 2019October 12, 2019Leave a comment

My son and I had breakfast at Scrambled in Greensboro, NC this morning.  It is a local restaurant that serves Read More …

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CinCin Burger Bar Serves Up W.O.W.

Posted onOctober 11, 2019October 11, 2019Leave a comment

I had dinner at the CinCin in Winston Salem this evening and everything was just W.O.W.  I got seated quickly, Read More …

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The “Must Haves” of W.O.W.

Posted onOctober 4, 2019October 4, 2019Leave a comment

I’ve been to a post office that was out of stamps, brought home the wrong number of sandwiches from the Read More …

CategoriesUncategorizedTagscustomer experience, customer wow

How Lager Heads Went from OW to WOW

Posted onSeptember 24, 2019September 24, 2019Leave a comment

While visiting Virginia Beach, we stopped at Lager Heads to grab a burger. Things were busy so we got on the Read More …

CategoriesCustomer W.O.W.

High Point University Gets High Marks for Customer W.O.W.

Posted onSeptember 16, 2019Leave a comment

My son, who recently earned his MBA at High Point University in North Carolina, got to experience WOW when visiting the Read More …

CategoriesCustomer W.O.W.

What FedEx Failed to Deliver

Posted onSeptember 16, 2019September 16, 2019Leave a comment

Package delivery has come to be one of those things that we expect well-known logistics companies to get right.  It’s Read More …

CategoriesCustomer OW

Publix Deli Serves Up a Slice of WOW

Posted onSeptember 4, 2019September 4, 2019Leave a comment

What a delightful surprise today when purchasing deli at our local Publix. I stepped up to the deli counter and a Read More …

CategoriesCustomer W.O.W.

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today

Employee Engagement: If Not Now When?

Connect each employee to the customer experience, develop their skills and reward their contributions, and they will become the WOW. Learn more about our Employee Engagement Workshop

 

 

 

Employee Engagement: If Not Now, When?

Customer W.O.W. Ask Me How

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