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Customer W.O.W.

What's Needed - On Time - With Value

W.O.W. Ask Me How

Does your company have what it takes to WOW your customers and keep them coming back? Delivering exceptional service starts Read More ...

Workshop

We offer an on-site workshop with proven methods that can be immediately implemented to yield results. Workshops provide participants  with Read More ...

Gianna Clark

Gianna Clark has more than 25 years of leadership experience building top performing teams, achieving  excellence and delivering Customer WOW. Read More ...

Contact

To learn more about Workshops, keynotes or how I can help you put WOW into your customer experience, please contact Read More ...

Mindless Questions Won’t WOW

Posted onDecember 17, 2021Leave a comment

In an effort to improve the shopping experience, store check-out associates frequently ask you “Did you find everything you needed?” Most Read More …

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Building Customer Loyalty – One Interaction at a Time

Posted onNovember 27, 2021December 11, 2021Leave a comment

I was on a mission to replace a hard-wire smoke detector at my son’s home and went to a Home Read More …

CategoriesCustomer W.O.W.

My UBER Trip to W.O.W.

Posted onOctober 13, 2021November 28, 2021Leave a comment

I took an UBER to the Greensboro Train Station today.  While in the car my husband called.  I told him Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer wow

Publix Deli Serves Up a Slice of WOW

Posted onSeptember 4, 2021November 28, 2021Leave a comment

What a delightful surprise today when purchasing deli at our local Publix. I stepped up to the deli counter and a Read More …

CategoriesCustomer W.O.W.

Checked Out Check-out

Posted onJuly 7, 2021November 28, 2021Leave a comment

I stopped at a local food mart the other day to pick up a few things.    As I was standing Read More …

CategoriesCustomer OW

Can You “See” What’s Missing?

Posted onJune 5, 2021November 28, 2021Leave a comment

I recently visited a swanky optometrist establishment to order some eye glass frames for my son.  The selection was fantastic Read More …

CategoriesCustomer OW

The People Part of W.O.W.

Posted onOctober 24, 2019November 28, 2021Leave a comment

When I accepted my first Customer Service Executive position, it was disappointing to learn that employee morale was low and Read More …

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Coupons: WOW or OW?

Posted onOctober 22, 2019October 22, 2019Leave a comment

Coupons can be an effective sales tool. They can help entice your customer to buy now or sway potential buyers Read More …

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“Scrambled” Eggs-ceeded Expectations!

Posted onOctober 12, 2019October 12, 2019Leave a comment

My son and I had breakfast at Scrambled in Greensboro, NC this morning.  It is a local restaurant that serves Read More …

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CinCin Burger Bar Serves Up W.O.W.

Posted onOctober 11, 2019October 11, 2019Leave a comment

I had dinner at the CinCin in Winston Salem this evening and everything was just W.O.W.  I got seated quickly, Read More …

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today

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Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

Take a Walk on the W.O.W. Side

  • Mindless Questions Won’t WOW December 17, 2021
  • Building Customer Loyalty – One Interaction at a Time November 27, 2021
  • My UBER Trip to W.O.W. October 13, 2021
  • Publix Deli Serves Up a Slice of WOW September 4, 2021
  • Checked Out Check-out July 7, 2021
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