How to Build a Culture of Customer W.O.W.

W.O.W. Workshops are a great way to introduce employees to the concepts of Customer W.O.W. The next question I usually Read More …

How Monte De Rey Serves Up W.O.W.

Lunch today at Monte De Rey in Kernersville, NC was truly delightful. Upon arriving, we were immediately greeted and seated Read More …

Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …

While out shopping one day I decided to stop at a well-known bakery/restaurant to pick up some bagels. Bagels are Read More …

You are not alone. According to the American Customer Satisfaction Index, overall Customer Satisfaction is as low as it’s been in Read More …

That’s me, on the camera screen, trying to buy an item that’s kept in the security cage. At first, the front Read More …

A couple of years ago I had the pleasure of working with a realtor named Auburn when buying a house. Read More …

We stopped for lunch at The Table, a restaurant in Asheboro, NC. Nice atmosphere, great service and great food. They Read More …

There was a time that we all thought AMAZON delivery set the standard. Quick delivery and accurate delivery dates made Read More …

When I ask this question, I always get a “Yes”. Great! My next question is “What are you doing about Read More …