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Customer W.O.W.

What's Needed - On Time - With Value

Tag: customer experience

How Customer W.O.W. Turns to OW!

Posted onFebruary 23, 2023February 23, 2023Leave a comment

It’s nice that Amazon wants to WOW us by making product returns easy.  They have partnered with many stores to Read More …

CategoriesCustomer OWTagscustomer experience, customer satisfaction

Workout W.O.W.

Posted onFebruary 20, 2023February 20, 2023Leave a comment

A couple of times a week I participate in a “Senior Fit” workout class at the Kernersville YMCA.  I love Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer satisfaction, customer service

Are You The Weakest Link in Customer W.O.W. ?

Posted onFebruary 17, 2023February 17, 2023Leave a comment

Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …

CategoriesUncategorizedTagscustomer experience, customer service, customer wow

Get the Basics Right!

Posted onFebruary 6, 2023February 6, 2023Leave a comment

What’s Needed . . . On Time . . . With Value . . .That’s what you’ll find on the Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, service excellence

Verizon Does the W.O.W. Thing

Posted onFebruary 6, 2023Leave a comment

Don’t know what happened to my phone but all of a sudden it said “No SIM Card”.  Ugh!  I was Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow

W.O.W. Workshop Has Participants Saying WOW!

Posted onJanuary 30, 2023January 30, 2023Leave a comment

The W.O.W. Workshop for Stokes Arts Board of Directors and Staff was a blast.  It received an overall 5-star review.  Read More …

CategoriesUncategorizedTagscustomer experience, wow

Lowe’s Food Deli Served Up a Slice of WOW!

Posted onJanuary 29, 2023January 30, 2023Leave a comment

Who would have thought that a routine trip to the deli would spark a WOW post?  I stopped by the Read More …

CategoriesUncategorizedTagscustomer experience, customer service

Customer Satisfaction is Declining

Posted onNovember 21, 2022November 21, 2022Leave a comment

If you think the level of customer service is declining, you are spot-on. The American Customer Satisfaction Index is headed for a 15-year Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer satisfaction

My UBER Trip to W.O.W.

Posted onOctober 13, 2021November 28, 2021Leave a comment

I took an UBER to the Greensboro Train Station today.  While in the car my husband called.  I told him Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer wow

The “Must Haves” of W.O.W.

Posted onOctober 4, 2019October 4, 2019Leave a comment

I’ve been to a post office that was out of stamps, brought home the wrong number of sandwiches from the Read More …

CategoriesUncategorizedTagscustomer experience, customer wow

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today!

Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

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Take a Walk on the W.O.W. Side

  • How Customer W.O.W. Turns to OW! February 23, 2023
  • Workout W.O.W. February 20, 2023
  • Are You The Weakest Link in Customer W.O.W. ? February 17, 2023
  • Get the Basics Right! February 6, 2023
  • Verizon Does the W.O.W. Thing February 6, 2023
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