How Monte De Rey Serves Up W.O.W.
Lunch today at Monte De Rey in Kernersville, NC was truly delightful. Upon arriving, we were immediately greeted and seated Read More …
Category: Customer W.O.W.
Can’t W.O.W. Without Your “Must Haves”
While out shopping one day I decided to stop at a well-known bakery/restaurant to pick up some bagels. Bagels are Read More …
How “The Table” Serves Up W.O.W.
We stopped for lunch at The Table, a restaurant in Asheboro, NC. Nice atmosphere, great service and great food. They Read More …
Not Late – Not Early – Just W.O.W.
There was a time that we all thought AMAZON delivery set the standard. Quick delivery and accurate delivery dates made Read More …
The People Part of Customer W.O.W.
When I accepted my first Customer Service Executive position, it was disappointing to learn that employee morale was low and Read More …
Do You Want to Improve Your Customer Experience?
When I ask this question, I always get a “Yes”. Great! My next question is “What are you doing about Read More …
No W.O.W. Treats Today!
I love to blog about great customer service. But lately, W.O.W. service has been scarce. Last week I was getting Read More …
What’s In Your Customer W.O.W. Toolbox?
Many companies struggle to achieve Customer W.O.W. due to flawed processes. Errors, long lines and inefficiencies can’t be fixed by Read More …
Workout W.O.W.
A couple of times a week I participate in a “Senior Fit” workout class at the Kernersville YMCA. I love Read More …
Get the Basics Right!
What’s Needed . . . On Time . . . With Value . . .That’s what you’ll find on the Read More …