Customer Satisfaction is Declining
If you think the level of customer service is declining, you are spot-on. The American Customer Satisfaction Index is headed for a 15-year Read More …
Category: Customer W.O.W.
Building Customer Loyalty – One Interaction at a Time
I was on a mission to replace a hard-wire smoke detector at my son’s home and went to a Home Read More …
My UBER Trip to W.O.W.
I took an UBER to the Greensboro Train Station today. While in the car my husband called. I told him Read More …
Publix Deli Serves Up a Slice of WOW
What a delightful surprise today when purchasing deli at our local Publix. I stepped up to the deli counter and a Read More …
High Point University Gets High Marks for Customer W.O.W.
My son, who recently earned his MBA at High Point University in North Carolina, got to experience WOW when visiting the Read More …
What’s Missing Besides WOW?
The other day I had to return some items that I bought at a local HanesBrands store. As you can see Read More …
Anticipate Needs. Offer Solutions. Deliver WOW.
While visiting with some friends for the weekend in Jamestown, North Carolina, I got up early and offered to pick-up Read More …
How Treating Patients Like Customers Delivers WOW
Have you ever heard anyone talk about being delighted with their experience at a doctor’s visit? If not then they haven’t Read More …
How “The Table” Serves-Up WOW
This past weekend we stopped at The Table, a restaurant in Asheboro, NC. Nice atmosphere, great service and great food. Read More …
Lucky Find
Shoe shopping, especially for running shoes, can be difficult. Lucky for me I found “Lucky Foot”, a specialty shoe store Read More …