Are You the “Weakest Link” in Customer W.O.W. ?
Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …
Tag: customer wow
Can’t W.O.W. Without Your “Must Haves”
While out shopping one day I decided to stop at a well-known bakery/restaurant to pick up some bagels. Bagels are Read More …
Are You Struggling to Improve Your Customer Experience?
You are not alone. According to the American Customer Satisfaction Index, overall Customer Satisfaction is as low as it’s been in Read More …
Not Late – Not Early – Just W.O.W.
There was a time that we all thought AMAZON delivery set the standard. Quick delivery and accurate delivery dates made Read More …
Do You Want to Improve Your Customer Experience?
When I ask this question, I always get a “Yes”. Great! My next question is “What are you doing about Read More …
No W.O.W. Treats Today!
I love to blog about great customer service. But lately, W.O.W. service has been scarce. Last week I was getting Read More …
The “Must Haves” of W.O.W.
I’ve been to a post office that was out of stamps, brought home the wrong number of sandwiches from the Read More …
Are You The Weakest Link in Customer W.O.W. ?
Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …
Verizon Does the W.O.W. Thing
Don’t know what happened to my phone but all of a sudden it said “No SIM Card”. Ugh! I was Read More …
My UBER Trip to W.O.W.
I took an UBER to the Greensboro Train Station today. While in the car my husband called. I told him Read More …