Are You The Weakest Link in Customer W.O.W. ?

Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …

Verizon Does the W.O.W. Thing

Don’t know what happened to my phone but all of a sudden it said “No SIM Card”. Ugh! I was Read More …

I took an UBER to the Greensboro Train Station today. While in the car my husband called. I told him Read More …

I’ve been to a post office that was out of stamps, brought home the wrong number of sandwiches from the Read More …

I recently traveled to a college town to do some volunteer work. After the event, it was too late to Read More …

You might be wondering what Dr. WOW (in my case Dr. Eric) does that is so special? To start, he gets the basics right Read More …

Not too long ago I had the pleasure of staying at the Gaylord Hotel near Washington D.C. I could tell Read More …

Being a novice to the web and blog world, it’s not infrequent that I need to ask fo help. Lucky Read More …

I am a Zappos customer and long time fan. For many years I have shopped Zappos online and have consistently Read More …

I frequently shop at our local Rite Aid. The store is clean, staffed with helpful associates and convenient. But the Read More …