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Customer W.O.W.

What's Needed - On Time - With Value

Tag: customer wow

Are You The Weakest Link in Customer W.O.W. ?

Posted onFebruary 17, 2023February 17, 2023Leave a comment

Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …

CategoriesUncategorizedTagscustomer experience, customer service, customer wow

Verizon Does the W.O.W. Thing

Posted onFebruary 6, 2023Leave a comment

Don’t know what happened to my phone but all of a sudden it said “No SIM Card”.  Ugh!  I was Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow

My UBER Trip to W.O.W.

Posted onOctober 13, 2021November 28, 2021Leave a comment

I took an UBER to the Greensboro Train Station today.  While in the car my husband called.  I told him Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer wow

The “Must Haves” of W.O.W.

Posted onOctober 4, 2019October 4, 2019Leave a comment

I’ve been to a post office that was out of stamps, brought home the wrong number of sandwiches from the Read More …

CategoriesUncategorizedTagscustomer experience, customer wow

A “Checked-Out” Hotel

Posted onMarch 22, 2016June 7, 2016Leave a comment

I recently traveled to a college town to do some volunteer work.  After the event, it was too late to Read More …

CategoriesCustomer OWTagscustomer experience, customer service, customer wow, service excellence

Dr. WOW

Posted onFebruary 13, 2016June 7, 2016Leave a comment

You might be wondering what Dr. WOW (in my case Dr. Eric) does that is so special?  To start, he gets the basics right Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer wow, healthcare, service excellence

Gaylord Hotel Has the Key to W.O.W.

Posted onJanuary 14, 2016June 7, 2016Leave a comment

Not too long ago I had the pleasure of staying at the Gaylord Hotel near Washington D.C.   I could tell Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow, process excellence, service excellence

GoDaddy Goes WOW

Posted onJanuary 3, 2016June 7, 2016Leave a comment

Being a novice to the web and blog world, it’s not infrequent that I need to ask fo help.  Lucky Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow, service excellence

Zappos Gets an A+

Posted onDecember 5, 2015June 7, 2016Leave a comment

I am a Zappos customer and long time fan.   For many years I have shopped Zappos online and have consistently Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow, process excellence, service excellence

Rite Aid Gets It Right!

Posted onNovember 29, 2015June 7, 2016Leave a comment

I frequently shop at our local Rite Aid.  The store is clean, staffed with helpful associates and convenient.  But the Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow, service excellence

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today!

Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

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Take a Walk on the W.O.W. Side

  • How Customer W.O.W. Turns to OW! February 23, 2023
  • Workout W.O.W. February 20, 2023
  • Are You The Weakest Link in Customer W.O.W. ? February 17, 2023
  • Get the Basics Right! February 6, 2023
  • Verizon Does the W.O.W. Thing February 6, 2023
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