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Customer W.O.W.

What's Needed - On Time - With Value

Tag: customer wow

A “Checked-Out” Hotel

Posted onMarch 22, 2016June 7, 2016Leave a comment

I recently traveled to a college town to do some volunteer work.  After the event, it was too late to Read More …

CategoriesCustomer OWTagscustomer experience, customer service, customer wow, service excellence

Dr. WOW

Posted onFebruary 13, 2016June 7, 2016Leave a comment

You might be wondering what Dr. WOW (in my case Dr. Eric) does that is so special?  To start, he gets the basics right Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer wow, healthcare, service excellence

Gaylord Hotel Has the Key to W.O.W.

Posted onJanuary 14, 2016June 7, 2016Leave a comment

Not too long ago I had the pleasure of staying at the Gaylord Hotel near Washington D.C.   I could tell Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow, process excellence, service excellence

GoDaddy Goes WOW

Posted onJanuary 3, 2016June 7, 2016Leave a comment

Being a novice to the web and blog world, it’s not infrequent that I need to ask fo help.  Lucky Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow, service excellence

Zappos Gets an A+

Posted onDecember 5, 2015June 7, 2016Leave a comment

I am a Zappos customer and long time fan.   For many years I have shopped Zappos online and have consistently Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow, process excellence, service excellence

Rite Aid Gets It Right!

Posted onNovember 29, 2015June 7, 2016Leave a comment

I frequently shop at our local Rite Aid.  The store is clean, staffed with helpful associates and convenient.  But the Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow, service excellence

Dead-On W.O.W.

Posted onNovember 25, 2015June 7, 2016Leave a comment

When one of my close relatives recently passed away it was a very sad and emotional time.  In the midst Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow, service excellence

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today!

Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

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Take a Walk on the W.O.W. Side

  • Overcoming the Biggest Barrier to Customer W.O.W. January 3, 2024
  • How to Start Your Journey to Customer W.O.W. September 26, 2023
  • How to Build a Culture of Customer W.O.W. September 20, 2023
  • How Monte De Rey Serves Up W.O.W. September 19, 2023
  • Are You the “Weakest Link” in Customer W.O.W. ? May 31, 2023
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