Not too long ago I had the pleasure of staying at the Gaylord Hotel near Washington D.C. I could tell that service was going to be great at check-in just by the way I was greeted and treated. But the great service extends beyond the front desk. After a long day of attending meetings, I found my way to my room only to find I had put my room key near something magnetic and it wouldn’t work. I glanced down the hall and a gentleman was coming toward me at a fast pace. At first I was a little frightened but he immediately spoke up and said, “key card giving you trouble?”. I shook my head and he immediately said, “I’ll take care of that”. He called downstairs and in no time a new card was delivered to me. WOW! What an incredible experience . . . and service. Thanks Gaylord Hotels. You DO have the key to W.O.W.