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Customer W.O.W.

What's Needed - On Time - With Value

Tag: customer service

How to Build a Culture of Customer W.O.W.

Posted onSeptember 20, 2023September 20, 2023Leave a comment

W.O.W. Workshops are a great way to introduce employees to the concepts of Customer W.O.W. The next question I usually Read More …

CategoriesUncategorizedTagscustomer experience, customer service, service excellence

Are You the “Weakest Link” in Customer W.O.W. ?

Posted onMay 31, 2023May 31, 2023Leave a comment

Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …

CategoriesUncategorizedTagscustomer experience, customer service, customer wow, service excellence

Can’t W.O.W. Without Your “Must Haves”

Posted onMay 17, 2023May 18, 2023Leave a comment

While out shopping one day I decided to stop at a well-known bakery/restaurant to pick up some bagels.   Bagels are Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow

Not Late – Not Early – Just W.O.W.

Posted onApril 10, 2023April 17, 2023Leave a comment

There was a time that we all thought AMAZON delivery set the standard.  Quick delivery and accurate delivery dates made Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow

Do You Want to Improve Your Customer Experience?

Posted onApril 5, 2023April 5, 2023Leave a comment

When I ask this question, I always get a “Yes”.  Great!  My next question is “What are you doing about Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow

No W.O.W. Treats Today!

Posted onApril 4, 2023April 4, 2023Leave a comment

I love to blog about great customer service.  But lately, W.O.W. service has been scarce.   Last week I was getting Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow

Workout W.O.W.

Posted onFebruary 20, 2023February 20, 2023Leave a comment

A couple of times a week I participate in a “Senior Fit” workout class at the Kernersville YMCA.  I love Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer satisfaction, customer service

Are You The Weakest Link in Customer W.O.W. ?

Posted onFebruary 17, 2023February 17, 2023Leave a comment

Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …

CategoriesUncategorizedTagscustomer experience, customer service, customer wow

Get the Basics Right!

Posted onFebruary 6, 2023February 6, 2023Leave a comment

What’s Needed . . . On Time . . . With Value . . .That’s what you’ll find on the Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, service excellence

Verizon Does the W.O.W. Thing

Posted onFebruary 6, 2023Leave a comment

Don’t know what happened to my phone but all of a sudden it said “No SIM Card”.  Ugh!  I was Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today!

Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

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Take a Walk on the W.O.W. Side

  • How to Build a Culture of Customer W.O.W. September 20, 2023
  • How Monte De Rey Serves Up W.O.W. September 19, 2023
  • Are You the “Weakest Link” in Customer W.O.W. ? May 31, 2023
  • Can’t W.O.W. Without Your “Must Haves” May 17, 2023
  • Are You Struggling to Improve Your Customer Experience? May 9, 2023
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