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Customer W.O.W.

What's Needed - On Time - With Value

Tag: customer service

From WOW to OW

Posted onJune 6, 2016August 19, 2019Leave a comment

The only good thing about having a medical procedure done is that the experience usually gives me something to blog Read More …

CategoriesCustomer OWTagscustomer service, healthcare, process excellence, process improvement, service excellence

Mindless Questions

Posted onMay 12, 2016August 19, 2019Leave a comment

In an effort to bring more customer focus to the shopping experience, check out associates frequently ask you “Did you Read More …

CategoriesCustomer OWTagscustomer experience, customer service, service excellence

Behind Closed Doors

Posted onApril 21, 2016August 19, 2019Leave a comment

I recently went to the doctor.  Nothing serious, I just needed to get something checked out.  I waited about 10 Read More …

CategoriesCustomer OWTagscustomer experience, customer service, healthcare, service excellence

A Little Bit of Change

Posted onApril 2, 2016June 7, 2016Leave a comment

Not too long ago I stopped at a near-by store to pick up a couple of small items.   I paid Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, service excellence

A “Checked-Out” Hotel

Posted onMarch 22, 2016June 7, 2016Leave a comment

I recently traveled to a college town to do some volunteer work.  After the event, it was too late to Read More …

CategoriesCustomer OWTagscustomer experience, customer service, customer wow, service excellence

Too Good To Be True

Posted onMarch 19, 2016June 7, 2016Leave a comment

For many people, dealing with your local Department of Motor Vehicles (DMV) usually results in frustration.  I can site several Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, service excellence

Bed, Bath & Brand

Posted onFebruary 27, 2016June 7, 2016Leave a comment

Last week I stopped in a bed and bath shop to get some scented candles and instead got “stinky” service.   Read More …

CategoriesCustomer OWTagscustomer experience, customer service, service excellence

Gaylord Hotel Has the Key to W.O.W.

Posted onJanuary 14, 2016June 7, 2016Leave a comment

Not too long ago I had the pleasure of staying at the Gaylord Hotel near Washington D.C.   I could tell Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow, process excellence, service excellence

Nightmare on Cable Street

Posted onJanuary 10, 2016June 7, 2016Leave a comment

Apparently cable companies have not answered their wake-up call.   They continue to bundle all their channels so  you have to pay Read More …

CategoriesCustomer OWTagscustomer experience, customer service, service excellence

GoDaddy Goes WOW

Posted onJanuary 3, 2016June 7, 2016Leave a comment

Being a novice to the web and blog world, it’s not infrequent that I need to ask fo help.  Lucky Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow, service excellence

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today

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Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

Take a Walk on the W.O.W. Side

  • Mindless Questions Won’t WOW December 17, 2021
  • Building Customer Loyalty – One Interaction at a Time November 27, 2021
  • My UBER Trip to W.O.W. October 13, 2021
  • Publix Deli Serves Up a Slice of WOW September 4, 2021
  • Checked Out Check-out July 7, 2021
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