Overcoming the Biggest Barrier to Customer W.O.W.
Most companies understand the value of delighting their customers. Repeat business, word-of-mouth marketing and 5-star reviews. Many companies have identified Read More …
Tag: customer service
How to Build a Culture of Customer W.O.W.
W.O.W. Workshops are a great way to introduce employees to the concepts of Customer W.O.W. The next question I usually Read More …
Are You the “Weakest Link” in Customer W.O.W. ?
Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …
Can’t W.O.W. Without Your “Must Haves”
While out shopping one day I decided to stop at a well-known bakery/restaurant to pick up some bagels. Bagels are Read More …
Not Late – Not Early – Just W.O.W.
There was a time that we all thought AMAZON delivery set the standard. Quick delivery and accurate delivery dates made Read More …
Do You Want to Improve Your Customer Experience?
When I ask this question, I always get a “Yes”. Great! My next question is “What are you doing about Read More …
No W.O.W. Treats Today!
I love to blog about great customer service. But lately, W.O.W. service has been scarce. Last week I was getting Read More …
Workout W.O.W.
A couple of times a week I participate in a “Senior Fit” workout class at the Kernersville YMCA. I love Read More …
Are You The Weakest Link in Customer W.O.W. ?
Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …
Get the Basics Right!
What’s Needed . . . On Time . . . With Value . . .That’s what you’ll find on the Read More …