A Smile Won’t Fix Broken Processes!
That’s me, on the camera screen, trying to buy an item that’s kept in the security cage. At first, the front Read More …
Tag: customer satisfaction
Are You Delivering a Delightful Home Buying Experience?
A couple of years ago I had the pleasure of working with a realtor named Auburn when buying a house. Read More …
How “The Table” Serves Up W.O.W.
We stopped for lunch at The Table, a restaurant in Asheboro, NC. Nice atmosphere, great service and great food. They Read More …
What’s In Your Customer W.O.W. Toolbox?
Many companies struggle to achieve Customer W.O.W. due to flawed processes. Errors, long lines and inefficiencies can’t be fixed by Read More …
How Customer W.O.W. Turns to OW!
It’s nice that Amazon wants to WOW us by making product returns easy. They have partnered with many stores to Read More …
Workout W.O.W.
A couple of times a week I participate in a “Senior Fit” workout class at the Kernersville YMCA. I love Read More …
Customer Satisfaction is Declining
If you think the level of customer service is declining, you are spot-on. The American Customer Satisfaction Index is headed for a 15-year Read More …