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Customer W.O.W.

What's Needed - On Time - With Value

Category: Customer OW

How Customer W.O.W. Turns to OW!

Posted onFebruary 23, 2023February 23, 2023Leave a comment

It’s nice that Amazon wants to WOW us by making product returns easy.  They have partnered with many stores to Read More …

CategoriesCustomer OWTagscustomer experience, customer satisfaction

Has Chick-fil-A Lost Its Way?

Posted onJanuary 23, 2023January 23, 2023Leave a comment

There was a time that no matter which Chick-fil-A you visited, customer service was WOW.  It was a standard of Read More …

CategoriesCustomer OWTagsservice

Checked Out Check-out

Posted onJuly 7, 2021November 28, 2021Leave a comment

I stopped at a local food mart the other day to pick up a few things.    As I was standing Read More …

CategoriesCustomer OW

Can You “See” What’s Missing?

Posted onJune 5, 2021November 28, 2021Leave a comment

I recently visited a swanky optometrist establishment to order some eye glass frames for my son.  The selection was fantastic Read More …

CategoriesCustomer OW

What FedEx Failed to Deliver

Posted onSeptember 16, 2019September 16, 2019Leave a comment

Package delivery has come to be one of those things that we expect well-known logistics companies to get right.  It’s Read More …

CategoriesCustomer OW

A Bad Day for Chick-fil-A

Posted onSeptember 3, 2019September 3, 2019Leave a comment

Everybody loves Chick-fil-A.  The third largest restaurant chain in America that WOWs customers with their food, service and associates who love Read More …

CategoriesCustomer OW

Can’t “Wait” for WOW

Posted onJuly 21, 2019July 30, 2019Leave a comment

How long do your customers have to wait to spend $900? If you are in the Verizon store in Greensboro Read More …

CategoriesCustomer OW

Title, Tags and Turmoil, Oh My

Posted onOctober 7, 2017August 19, 2019Leave a comment

My son recently moved out-of-state and needed to get a new title and tags for his vehicle.   With documents in Read More …

CategoriesCustomer OW

Service Done “Well”

Posted onJuly 10, 2017August 19, 2019Leave a comment

It’s Friday evening at 6pm and we are out of water.  After checking our electrical breakers, our first guess is Read More …

CategoriesCustomer OW, Customer W.O.W.

Medical Insurance Claims Another Victim

Posted onMarch 16, 2017August 19, 2019Leave a comment

I recently got a bill from a medical lab that said “insurance denied” please pay $290. The lab was used Read More …

CategoriesCustomer OW

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today!

Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

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Take a Walk on the W.O.W. Side

  • How Customer W.O.W. Turns to OW! February 23, 2023
  • Workout W.O.W. February 20, 2023
  • Are You The Weakest Link in Customer W.O.W. ? February 17, 2023
  • Get the Basics Right! February 6, 2023
  • Verizon Does the W.O.W. Thing February 6, 2023
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