How Customer W.O.W. Turns to OW!
It’s nice that Amazon wants to WOW us by making product returns easy. They have partnered with many stores to Read More …
Category: Customer OW
Has Chick-fil-A Lost Its Way?
There was a time that no matter which Chick-fil-A you visited, customer service was WOW. It was a standard of Read More …
Checked Out Check-out
I stopped at a local food mart the other day to pick up a few things. As I was standing Read More …
Can You “See” What’s Missing?
I recently visited a swanky optometrist establishment to order some eye glass frames for my son. The selection was fantastic Read More …
What FedEx Failed to Deliver
Package delivery has come to be one of those things that we expect well-known logistics companies to get right. It’s Read More …
A Bad Day for Chick-fil-A
Everybody loves Chick-fil-A. The third largest restaurant chain in America that WOWs customers with their food, service and associates who love Read More …
Can’t “Wait” for WOW
How long do your customers have to wait to spend $900? If you are in the Verizon store in Greensboro Read More …
Title, Tags and Turmoil, Oh My
My son recently moved out-of-state and needed to get a new title and tags for his vehicle. With documents in Read More …
Service Done “Well”
It’s Friday evening at 6pm and we are out of water. After checking our electrical breakers, our first guess is Read More …
Medical Insurance Claims Another Victim
I recently got a bill from a medical lab that said “insurance denied” please pay $290. The lab was used Read More …