Are You Struggling to Improve Your Customer Experience?
You are not alone. According to the American Customer Satisfaction Index, overall Customer Satisfaction is as low as it’s been in Read More …
Category: Uncategorized
A Smile Won’t Fix Broken Processes!
That’s me, on the camera screen, trying to buy an item that’s kept in the security cage. At first, the front Read More …
Are You Delivering a Delightful Home Buying Experience?
A couple of years ago I had the pleasure of working with a realtor named Auburn when buying a house. Read More …
The “Must Haves” of W.O.W.
I’ve been to a post office that was out of stamps, brought home the wrong number of sandwiches from the Read More …
Are You The Weakest Link in Customer W.O.W. ?
Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …
W.O.W. Workshop Has Participants Saying WOW!
The W.O.W. Workshop for Stokes Arts Board of Directors and Staff was a blast. It received an overall 5-star review. Read More …
Lowe’s Food Deli Served Up a Slice of WOW!
Who would have thought that a routine trip to the deli would spark a WOW post? I stopped by the Read More …
Mindless Questions Won’t WOW
In an effort to improve the shopping experience, store check-out associates frequently ask you “Did you find everything you needed?” Most Read More …
Coupons: WOW or OW?
Coupons can be an effective sales tool. They can help entice your customer to buy now or sway potential buyers Read More …
“Scrambled” Eggs-ceeded Expectations!
My son and I had breakfast at Scrambled in Greensboro, NC this morning. It is a local restaurant that serves Read More …