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Customer W.O.W.

What's Needed - On Time - With Value

Category: Uncategorized

Are You Struggling to Improve Your Customer Experience?

Posted onMay 9, 2023May 9, 2023Leave a comment

You are not alone. According to the American Customer Satisfaction Index, overall Customer Satisfaction is as low as it’s been in Read More …

CategoriesUncategorizedTagscustomer experience, customer wow

A Smile Won’t Fix Broken Processes!

Posted onMay 9, 2023Leave a comment

That’s me, on the camera screen, trying to buy an item that’s kept in the security cage.  At first, the front Read More …

CategoriesUncategorizedTagscustomer experience, customer satisfaction

Are You Delivering a Delightful Home Buying Experience?

Posted onMay 9, 2023May 18, 2023Leave a comment

A couple of years ago I had the pleasure of working with a realtor named Auburn when buying a house.  Read More …

CategoriesUncategorizedTagscustomer experience, customer satisfaction

The “Must Haves” of W.O.W.

Posted onMarch 28, 2023March 28, 2023Leave a comment

I’ve been to a post office that was out of stamps, brought home the wrong number of sandwiches from the Read More …

CategoriesUncategorizedTagscustomer experience, customer wow

Are You The Weakest Link in Customer W.O.W. ?

Posted onFebruary 17, 2023February 17, 2023Leave a comment

Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …

CategoriesUncategorizedTagscustomer experience, customer service, customer wow

W.O.W. Workshop Has Participants Saying WOW!

Posted onJanuary 30, 2023January 30, 2023Leave a comment

The W.O.W. Workshop for Stokes Arts Board of Directors and Staff was a blast.  It received an overall 5-star review.  Read More …

CategoriesUncategorizedTagscustomer experience, wow

Lowe’s Food Deli Served Up a Slice of WOW!

Posted onJanuary 29, 2023January 30, 2023Leave a comment

Who would have thought that a routine trip to the deli would spark a WOW post?  I stopped by the Read More …

CategoriesUncategorizedTagscustomer experience, customer service

Mindless Questions Won’t WOW

Posted onDecember 17, 2021Leave a comment

In an effort to improve the shopping experience, store check-out associates frequently ask you “Did you find everything you needed?” Most Read More …

CategoriesUncategorized

Coupons: WOW or OW?

Posted onOctober 22, 2019October 22, 2019Leave a comment

Coupons can be an effective sales tool. They can help entice your customer to buy now or sway potential buyers Read More …

CategoriesUncategorized

“Scrambled” Eggs-ceeded Expectations!

Posted onOctober 12, 2019October 12, 2019Leave a comment

My son and I had breakfast at Scrambled in Greensboro, NC this morning.  It is a local restaurant that serves Read More …

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today!

Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

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Take a Walk on the W.O.W. Side

  • Can’t W.O.W. Without Your “Must Haves” May 17, 2023
  • Are You Struggling to Improve Your Customer Experience? May 9, 2023
  • A Smile Won’t Fix Broken Processes! May 9, 2023
  • Are You Delivering a Delightful Home Buying Experience? May 9, 2023
  • How “The Table” Serves Up W.O.W. April 22, 2023
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