How to Build a Culture of Customer W.O.W.
W.O.W. Workshops are a great way to introduce employees to the concepts of Customer W.O.W. The next question I usually Read More …
Tag: service excellence
Are You the “Weakest Link” in Customer W.O.W. ?
Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …
Get the Basics Right!
What’s Needed . . . On Time . . . With Value . . .That’s what you’ll find on the Read More …
From WOW to OW
The only good thing about having a medical procedure done is that the experience usually gives me something to blog Read More …
Mindless Questions
In an effort to bring more customer focus to the shopping experience, check out associates frequently ask you “Did you Read More …
Behind Closed Doors
I recently went to the doctor. Nothing serious, I just needed to get something checked out. I waited about 10 Read More …
A Little Bit of Change
Not too long ago I stopped at a near-by store to pick up a couple of small items. I paid Read More …
A “Checked-Out” Hotel
I recently traveled to a college town to do some volunteer work. After the event, it was too late to Read More …
Too Good To Be True
For many people, dealing with your local Department of Motor Vehicles (DMV) usually results in frustration. I can site several Read More …
Bed, Bath & Brand
Last week I stopped in a bed and bath shop to get some scented candles and instead got “stinky” service. Read More …