Not too long ago I stopped at a near-by store to pick up a couple of small items. I paid cash and as usual just stuffed the change into my purse. It was pouring rain outside so I got my umbrella and started across the parking lot. As I was getting into my car, I heard a voice “Miss, Miss” and a store clerk was running through the rain to catch up to me. He told me that he accidently gave me change for a $10 instead of $20. “We are so sorry” he said. He then handed me a soggy $10 bill. I thanked the clerk and got into my car. As I watched him run back to the store, drenched, I thought about how easy it would have been for the clerk to just let it go and maybe if I noticed the issue, I would come back. But he didn’t because he wanted to make it right. So here’s a story about getting the wrong change that has turned into WOW. Customers understand that people make mistakes. It’s how you handle the fix that makes the difference. As a result of the incident, I think my loyalty to the store has doubled. Just goes to show you that “a little bit of change can go a long way”.