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Customer W.O.W.

What's Needed - On Time - With Value

Author: Gianna

Mindless Questions Won’t WOW

Posted onDecember 17, 2021Leave a comment

In an effort to improve the shopping experience, store check-out associates frequently ask you “Did you find everything you needed?” Most Read More …

CategoriesUncategorized

Building Customer Loyalty – One Interaction at a Time

Posted onNovember 27, 2021December 11, 2021Leave a comment

I was on a mission to replace a hard-wire smoke detector at my son’s home and went to a Home Read More …

CategoriesCustomer W.O.W.

My UBER Trip to W.O.W.

Posted onOctober 13, 2021November 28, 2021Leave a comment

I took an UBER to the Greensboro Train Station today.  While in the car my husband called.  I told him Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer wow

Publix Deli Serves Up a Slice of WOW

Posted onSeptember 4, 2021November 28, 2021Leave a comment

What a delightful surprise today when purchasing deli at our local Publix. I stepped up to the deli counter and a Read More …

CategoriesCustomer W.O.W.

Checked Out Check-out

Posted onJuly 7, 2021November 28, 2021Leave a comment

I stopped at a local food mart the other day to pick up a few things.    As I was standing Read More …

CategoriesCustomer OW

Can You “See” What’s Missing?

Posted onJune 5, 2021November 28, 2021Leave a comment

I recently visited a swanky optometrist establishment to order some eye glass frames for my son.  The selection was fantastic Read More …

CategoriesCustomer OW

The People Part of W.O.W.

Posted onOctober 24, 2019November 28, 2021Leave a comment

When I accepted my first Customer Service Executive position, it was disappointing to learn that employee morale was low and Read More …

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Coupons: WOW or OW?

Posted onOctober 22, 2019October 22, 2019Leave a comment

Coupons can be an effective sales tool. They can help entice your customer to buy now or sway potential buyers Read More …

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“Scrambled” Eggs-ceeded Expectations!

Posted onOctober 12, 2019October 12, 2019Leave a comment

My son and I had breakfast at Scrambled in Greensboro, NC this morning.  It is a local restaurant that serves Read More …

CategoriesUncategorized

CinCin Burger Bar Serves Up W.O.W.

Posted onOctober 11, 2019October 11, 2019Leave a comment

I had dinner at the CinCin in Winston Salem this evening and everything was just W.O.W.  I got seated quickly, Read More …

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today

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Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

Take a Walk on the W.O.W. Side

  • Mindless Questions Won’t WOW December 17, 2021
  • Building Customer Loyalty – One Interaction at a Time November 27, 2021
  • My UBER Trip to W.O.W. October 13, 2021
  • Publix Deli Serves Up a Slice of WOW September 4, 2021
  • Checked Out Check-out July 7, 2021
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