How to Build a Culture of Customer W.O.W.
W.O.W. Workshops are a great way to introduce employees to the concepts of Customer W.O.W. The next question I usually Read More …
Author: Gianna
How Monte De Rey Serves Up W.O.W.
Lunch today at Monte De Rey in Kernersville, NC was truly delightful. Upon arriving, we were immediately greeted and seated Read More …
Are You the “Weakest Link” in Customer W.O.W. ?
Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …
Can’t W.O.W. Without Your “Must Haves”
While out shopping one day I decided to stop at a well-known bakery/restaurant to pick up some bagels. Bagels are Read More …
Are You Struggling to Improve Your Customer Experience?
You are not alone. According to the American Customer Satisfaction Index, overall Customer Satisfaction is as low as it’s been in Read More …
A Smile Won’t Fix Broken Processes!
That’s me, on the camera screen, trying to buy an item that’s kept in the security cage. At first, the front Read More …
Are You Delivering a Delightful Home Buying Experience?
A couple of years ago I had the pleasure of working with a realtor named Auburn when buying a house. Read More …
How “The Table” Serves Up W.O.W.
We stopped for lunch at The Table, a restaurant in Asheboro, NC. Nice atmosphere, great service and great food. They Read More …
Not Late – Not Early – Just W.O.W.
There was a time that we all thought AMAZON delivery set the standard. Quick delivery and accurate delivery dates made Read More …
The People Part of Customer W.O.W.
When I accepted my first Customer Service Executive position, it was disappointing to learn that employee morale was low and Read More …