Overcoming the Biggest Barrier to Customer W.O.W.
Most companies understand the value of delighting their customers. Repeat business, word-of-mouth marketing and 5-star reviews. Many companies have identified Read More …
Most companies understand the value of delighting their customers. Repeat business, word-of-mouth marketing and 5-star reviews. Many companies have identified Read More …
Delivering exceptional service starts with getting the basics right and then delivering delighters that will turn your customers into your Read More …
W.O.W. Workshops are a great way to introduce employees to the concepts of Customer W.O.W. The next question I usually Read More …
Lunch today at Monte De Rey in Kernersville, NC was truly delightful. Upon arriving, we were immediately greeted and seated Read More …
Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …
While out shopping one day I decided to stop at a well-known bakery/restaurant to pick up some bagels. Bagels are Read More …
You are not alone. According to the American Customer Satisfaction Index, overall Customer Satisfaction is as low as it’s been in Read More …
That’s me, on the camera screen, trying to buy an item that’s kept in the security cage. At first, the front Read More …
A couple of years ago I had the pleasure of working with a realtor named Auburn when buying a house. Read More …
We stopped for lunch at The Table, a restaurant in Asheboro, NC. Nice atmosphere, great service and great food. They Read More …