Customer Satisfaction is Declining
If you think the level of customer service is declining, you are spot-on. The American Customer Satisfaction Index is headed for a 15-year Read More …
Author: Gianna
Mindless Questions Won’t WOW
In an effort to improve the shopping experience, store check-out associates frequently ask you “Did you find everything you needed?” Most Read More …
Building Customer Loyalty – One Interaction at a Time
I was on a mission to replace a hard-wire smoke detector at my son’s home and went to a Home Read More …
My UBER Trip to W.O.W.
I took an UBER to the Greensboro Train Station today. While in the car my husband called. I told him Read More …
Publix Deli Serves Up a Slice of WOW
What a delightful surprise today when purchasing deli at our local Publix. I stepped up to the deli counter and a Read More …
Checked Out Check-out
I stopped at a local food mart the other day to pick up a few things. As I was standing Read More …
Can You “See” What’s Missing?
I recently visited a swanky optometrist establishment to order some eye glass frames for my son. The selection was fantastic Read More …
The People Part of W.O.W.
When I accepted my first Customer Service Executive position, it was disappointing to learn that employee morale was low and Read More …
Coupons: WOW or OW?
Coupons can be an effective sales tool. They can help entice your customer to buy now or sway potential buyers Read More …
“Scrambled” Eggs-ceeded Expectations!
My son and I had breakfast at Scrambled in Greensboro, NC this morning. It is a local restaurant that serves Read More …