How Customer W.O.W. Turns to OW!
It’s nice that Amazon wants to WOW us by making product returns easy. They have partnered with many stores to Read More …
Author: Gianna
Workout W.O.W.
A couple of times a week I participate in a “Senior Fit” workout class at the Kernersville YMCA. I love Read More …
Are You The Weakest Link in Customer W.O.W. ?
Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …
Get the Basics Right!
What’s Needed . . . On Time . . . With Value . . .That’s what you’ll find on the Read More …
Verizon Does the W.O.W. Thing
Don’t know what happened to my phone but all of a sudden it said “No SIM Card”. Ugh! I was Read More …
W.O.W. Workshop Has Participants Saying WOW!
The W.O.W. Workshop for Stokes Arts Board of Directors and Staff was a blast. It received an overall 5-star review. Read More …
Lowe’s Food Deli Served Up a Slice of WOW!
Who would have thought that a routine trip to the deli would spark a WOW post? I stopped by the Read More …
Has Chick-fil-A Lost Its Way?
There was a time that no matter which Chick-fil-A you visited, customer service was WOW. It was a standard of Read More …
Customer Satisfaction is Declining
If you think the level of customer service is declining, you are spot-on. The American Customer Satisfaction Index is headed for a 15-year Read More …
Mindless Questions Won’t WOW
In an effort to improve the shopping experience, store check-out associates frequently ask you “Did you find everything you needed?” Most Read More …