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Customer W.O.W.

What's Needed - On Time - With Value

Author: Gianna

How to Build a Culture of Customer W.O.W.

Posted onSeptember 20, 2023September 20, 2023Leave a comment

W.O.W. Workshops are a great way to introduce employees to the concepts of Customer W.O.W. The next question I usually Read More …

CategoriesUncategorizedTagscustomer experience, customer service, service excellence

How Monte De Rey Serves Up W.O.W.

Posted onSeptember 19, 2023September 20, 2023Leave a comment

Lunch today at Monte De Rey in Kernersville, NC was truly delightful. Upon arriving, we were immediately greeted and seated Read More …

CategoriesCustomer W.O.W.Tagscustomer experience

Are You the “Weakest Link” in Customer W.O.W. ?

Posted onMay 31, 2023May 31, 2023Leave a comment

Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …

CategoriesUncategorizedTagscustomer experience, customer service, customer wow, service excellence

Can’t W.O.W. Without Your “Must Haves”

Posted onMay 17, 2023May 18, 2023Leave a comment

While out shopping one day I decided to stop at a well-known bakery/restaurant to pick up some bagels.   Bagels are Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow

Are You Struggling to Improve Your Customer Experience?

Posted onMay 9, 2023May 9, 2023Leave a comment

You are not alone. According to the American Customer Satisfaction Index, overall Customer Satisfaction is as low as it’s been in Read More …

CategoriesUncategorizedTagscustomer experience, customer wow

A Smile Won’t Fix Broken Processes!

Posted onMay 9, 2023Leave a comment

That’s me, on the camera screen, trying to buy an item that’s kept in the security cage.  At first, the front Read More …

CategoriesUncategorizedTagscustomer experience, customer satisfaction

Are You Delivering a Delightful Home Buying Experience?

Posted onMay 9, 2023May 18, 2023Leave a comment

A couple of years ago I had the pleasure of working with a realtor named Auburn when buying a house.  Read More …

CategoriesUncategorizedTagscustomer experience, customer satisfaction

How “The Table” Serves Up W.O.W.

Posted onApril 22, 2023April 22, 2023Leave a comment

We stopped for lunch at The Table, a restaurant in Asheboro, NC.  Nice atmosphere, great service and great food.  They Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer satisfaction

Not Late – Not Early – Just W.O.W.

Posted onApril 10, 2023April 17, 2023Leave a comment

There was a time that we all thought AMAZON delivery set the standard.  Quick delivery and accurate delivery dates made Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow

The People Part of Customer W.O.W.

Posted onApril 7, 2023April 7, 2023Leave a comment

When I accepted my first Customer Service Executive position, it was disappointing to learn that employee morale was low and Read More …

CategoriesCustomer W.O.W.

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today!

Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

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Take a Walk on the W.O.W. Side

  • How to Build a Culture of Customer W.O.W. September 20, 2023
  • How Monte De Rey Serves Up W.O.W. September 19, 2023
  • Are You the “Weakest Link” in Customer W.O.W. ? May 31, 2023
  • Can’t W.O.W. Without Your “Must Haves” May 17, 2023
  • Are You Struggling to Improve Your Customer Experience? May 9, 2023
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