Not Late – Not Early – Just W.O.W.
There was a time that we all thought AMAZON delivery set the standard. Quick delivery and accurate delivery dates made Read More …
There was a time that we all thought AMAZON delivery set the standard. Quick delivery and accurate delivery dates made Read More …
When I accepted my first Customer Service Executive position, it was disappointing to learn that employee morale was low and Read More …
When I ask this question, I always get a “Yes”. Great! My next question is “What are you doing about Read More …
I love to blog about great customer service. But lately, W.O.W. service has been scarce. Last week I was getting Read More …
Many companies struggle to achieve Customer W.O.W. due to flawed processes. Errors, long lines and inefficiencies can’t be fixed by Read More …
I’ve been to a post office that was out of stamps, brought home the wrong number of sandwiches from the Read More …
It’s nice that Amazon wants to WOW us by making product returns easy. They have partnered with many stores to Read More …
A couple of times a week I participate in a “Senior Fit” workout class at the Kernersville YMCA. I love Read More …
Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …
What’s Needed . . . On Time . . . With Value . . .That’s what you’ll find on the Read More …