I love to blog about great customer service. But lately, W.O.W. service has been scarce. Last week I was getting some dinner and desserts for a family gathering. I wanted something special for dessert and I looked to see if a local bakery was open. Yep, google said open until 7pm. Knowing that sometimes google might not be up-to-date, I looked on the bakery’s website. Yep, their posted hours were 9am until 7pm. Great. I ran out to purchase my goodies and when I got to the bakery, it had a typed sign taped on the door saying weekday hours are 9 am until 5pm. It was 5:15pm and the bakery was closed. Really?
Having accurate hours posted on your website is a “Must Have” and when incorrect, creates dissatisfaction. Unfortunately, this bakery “must have” forgotten that. No W.O.W. treats today!