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Customer W.O.W.

What's Needed - On Time - With Value

Tag: healthcare

From WOW to OW

Posted onJune 6, 2016August 19, 2019Leave a comment

The only good thing about having a medical procedure done is that the experience usually gives me something to blog Read More …

CategoriesCustomer OWTagscustomer service, healthcare, process excellence, process improvement, service excellence

Behind Closed Doors

Posted onApril 21, 2016August 19, 2019Leave a comment

I recently went to the doctor.  Nothing serious, I just needed to get something checked out.  I waited about 10 Read More …

CategoriesCustomer OWTagscustomer experience, customer service, healthcare, service excellence

Dr. WOW

Posted onFebruary 13, 2016June 7, 2016Leave a comment

You might be wondering what Dr. WOW (in my case Dr. Eric) does that is so special?  To start, he gets the basics right Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer wow, healthcare, service excellence

Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today!

Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

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Take a Walk on the W.O.W. Side

  • How Customer W.O.W. Turns to OW! February 23, 2023
  • Workout W.O.W. February 20, 2023
  • Are You The Weakest Link in Customer W.O.W. ? February 17, 2023
  • Get the Basics Right! February 6, 2023
  • Verizon Does the W.O.W. Thing February 6, 2023
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