When one of my close relatives recently passed away it was a very sad and emotional time. In the midst of it all I had to make funeral arrangements. I was fortunate enough to find Kimberly, a specialist who works at our local Woody’s Funeral Home. From the moment I walked in the door, she was attentive and caring. Throughout the process she offered options and solutions, was patient as I worked through decisions and provided comfort in a time of sorrow. She even gave me her cell phone number and told me to call anytime. I could tell Kimberly loved what she did and that she cared for me and my family. When people are passionate about what they do, it shows and it makes a difference to the customer. You might not associate a W.O.W. experience with a funeral home but in this case, Kimberly was Dead-On.