Don’t know what happened to my phone but all of a sudden it said “No SIM Card”. Ugh! I was out shopping so I found my way to the nearest Verizon store. Lucky for me I walked in and found Lexus. She immediately smiled and asked how she could help and I told her about my phone issue. She said, let me see what I can do. She went into my account, clicked a few buttons and Viola’, it worked. I thanked her and asked her what to do if it happened again. She took the time to walk me through a process on my phone so I could reset the network on my own. All this took just a few minutes. Lexus was competent, efficient, caring and provided a delightful interaction.
A heartfelt thank-you to Lexus for making my day a little bit WOW!