Do You Want to Improve Your Customer Experience?
When I ask this question, I always get a “Yes”. Great! My next question is “What are you doing about Read More …
Tag: customer experience
No W.O.W. Treats Today!
I love to blog about great customer service. But lately, W.O.W. service has been scarce. Last week I was getting Read More …
What’s In Your Customer W.O.W. Toolbox?
Many companies struggle to achieve Customer W.O.W. due to flawed processes. Errors, long lines and inefficiencies can’t be fixed by Read More …
The “Must Haves” of W.O.W.
I’ve been to a post office that was out of stamps, brought home the wrong number of sandwiches from the Read More …
How Customer W.O.W. Turns to OW!
It’s nice that Amazon wants to WOW us by making product returns easy. They have partnered with many stores to Read More …
Workout W.O.W.
A couple of times a week I participate in a “Senior Fit” workout class at the Kernersville YMCA. I love Read More …
Are You The Weakest Link in Customer W.O.W. ?
Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …
Get the Basics Right!
What’s Needed . . . On Time . . . With Value . . .That’s what you’ll find on the Read More …
Verizon Does the W.O.W. Thing
Don’t know what happened to my phone but all of a sudden it said “No SIM Card”. Ugh! I was Read More …
W.O.W. Workshop Has Participants Saying WOW!
The W.O.W. Workshop for Stokes Arts Board of Directors and Staff was a blast. It received an overall 5-star review. Read More …