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Customer W.O.W.

What's Needed - On Time - With Value

Does Your Company Have What it Takes to Delight Customers?

W.O.W. Ask Me How

Delivering exceptional service starts with embracing your brand, getting the basics right and delivering delighters that will turn your customers Read More ...

Workshop

Customer W.O.W. Workshop Better. Cheaper. Faster. These words have become the mantra of today’s customer. Does your organization have what Read More ...

Gianna Clark

Gianna Clark has more than 25 years of leadership experience building top performing teams, achieving  excellence and delivering Customer WOW. Read More ...

Contact

To learn more about Workshops, keynotes or how I can help you put WOW into your customer experience, please contact Read More ...

Not Late – Not Early – Just W.O.W.

Posted onApril 10, 2023April 17, 2023Leave a comment

There was a time that we all thought AMAZON delivery set the standard.  Quick delivery and accurate delivery dates made Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow

The People Part of Customer W.O.W.

Posted onApril 7, 2023April 7, 2023Leave a comment

When I accepted my first Customer Service Executive position, it was disappointing to learn that employee morale was low and Read More …

CategoriesCustomer W.O.W.

Do You Want to Improve Your Customer Experience?

Posted onApril 5, 2023April 5, 2023Leave a comment

When I ask this question, I always get a “Yes”.  Great!  My next question is “What are you doing about Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow

No W.O.W. Treats Today!

Posted onApril 4, 2023April 4, 2023Leave a comment

I love to blog about great customer service.  But lately, W.O.W. service has been scarce.   Last week I was getting Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow

What’s In Your Customer W.O.W. Toolbox?

Posted onApril 3, 2023April 3, 2023Leave a comment

Many companies struggle to achieve Customer W.O.W. due to flawed processes.  Errors, long lines and inefficiencies can’t be fixed by Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer satisfaction

The “Must Haves” of W.O.W.

Posted onMarch 28, 2023March 28, 2023Leave a comment

I’ve been to a post office that was out of stamps, brought home the wrong number of sandwiches from the Read More …

CategoriesUncategorizedTagscustomer experience, customer wow

How Customer W.O.W. Turns to OW!

Posted onFebruary 23, 2023February 23, 2023Leave a comment

It’s nice that Amazon wants to WOW us by making product returns easy.  They have partnered with many stores to Read More …

CategoriesCustomer OWTagscustomer experience, customer satisfaction

Workout W.O.W.

Posted onFebruary 20, 2023February 20, 2023Leave a comment

A couple of times a week I participate in a “Senior Fit” workout class at the Kernersville YMCA.  I love Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer satisfaction, customer service

Are You The Weakest Link in Customer W.O.W. ?

Posted onFebruary 17, 2023February 17, 2023Leave a comment

Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …

CategoriesUncategorizedTagscustomer experience, customer service, customer wow

Get the Basics Right!

Posted onFebruary 6, 2023February 6, 2023Leave a comment

What’s Needed . . . On Time . . . With Value . . .That’s what you’ll find on the Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, service excellence

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today!

Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

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Take a Walk on the W.O.W. Side

  • Overcoming the Biggest Barrier to Customer W.O.W. January 3, 2024
  • How to Start Your Journey to Customer W.O.W. September 26, 2023
  • How to Build a Culture of Customer W.O.W. September 20, 2023
  • How Monte De Rey Serves Up W.O.W. September 19, 2023
  • Are You the “Weakest Link” in Customer W.O.W. ? May 31, 2023
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