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Customer W.O.W.

What's Needed - On Time - With Value

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Lowe’s Food Deli Served Up a Slice of WOW!

Posted onJanuary 29, 2023January 30, 2023Leave a comment

Who would have thought that a routine trip to the deli would spark a WOW post?  I stopped by the Read More …

CategoriesUncategorizedTagscustomer experience, customer service

Mindless Questions Won’t WOW

Posted onDecember 17, 2021Leave a comment

In an effort to improve the shopping experience, store check-out associates frequently ask you “Did you find everything you needed?” Most Read More …

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Coupons: WOW or OW?

Posted onOctober 22, 2019October 22, 2019Leave a comment

Coupons can be an effective sales tool. They can help entice your customer to buy now or sway potential buyers Read More …

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“Scrambled” Eggs-ceeded Expectations!

Posted onOctober 12, 2019October 12, 2019Leave a comment

My son and I had breakfast at Scrambled in Greensboro, NC this morning.  It is a local restaurant that serves Read More …

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CinCin Burger Bar Serves Up W.O.W.

Posted onOctober 11, 2019October 11, 2019Leave a comment

I had dinner at the CinCin in Winston Salem this evening and everything was just W.O.W.  I got seated quickly, Read More …

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Customer W.O.W. Ask Me How

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Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

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Take a Walk on the W.O.W. Side

  • Overcoming the Biggest Barrier to Customer W.O.W. January 3, 2024
  • How to Start Your Journey to Customer W.O.W. September 26, 2023
  • How to Build a Culture of Customer W.O.W. September 20, 2023
  • How Monte De Rey Serves Up W.O.W. September 19, 2023
  • Are You the “Weakest Link” in Customer W.O.W. ? May 31, 2023
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