W.O.W. is about delighting your customer and what better way to delight your customer than to add something a little special to your service. This happened to me last week when I went through the drive-thru teller at the bank. My dog was traveling with me at the time and was sitting in the back seat. Upon completing my transaction, the teller provided me with my deposit slip and an envelope with a dog biscuit in it. What a delightful thing to do. It brought a smile to my face and was a real “treat” for my dog. Thanks Wells Fargo for a Bow Wow WOW.