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Customer W.O.W.

What's Needed - On Time - With Value

Author: Gianna

Can’t “Wait” for WOW

Posted onJuly 21, 2019July 30, 2019Leave a comment

How long do your customers have to wait to spend $900? If you are in the Verizon store in Greensboro Read More …

CategoriesCustomer OW

Lucky Find

Posted onJuly 2, 2019August 19, 2019Leave a comment

Shoe shopping, especially for running shoes, can be difficult.  Lucky for me I found “Lucky Foot”, a specialty shoe store Read More …

CategoriesCustomer W.O.W.

Easy Exit Makes Chili’s Hot

Posted onJuly 11, 2018August 19, 2019Leave a comment

I recently had dinner at a Chili’s in Connecticut.  The service and food was great and I especially enjoyed the Read More …

CategoriesCustomer W.O.W.

Title, Tags and Turmoil, Oh My

Posted onOctober 7, 2017August 19, 2019Leave a comment

My son recently moved out-of-state and needed to get a new title and tags for his vehicle.   With documents in Read More …

CategoriesCustomer OW

Service Done “Well”

Posted onJuly 10, 2017August 19, 2019Leave a comment

It’s Friday evening at 6pm and we are out of water.  After checking our electrical breakers, our first guess is Read More …

CategoriesCustomer OW, Customer W.O.W.

Ninja Blends WOW Into Their Product

Posted onMarch 31, 2017August 19, 2019Leave a comment

Yesterday I purchased a Ninja Power Blender for shakes.  Upon opening the package and making my first shake,  I could Read More …

CategoriesCustomer W.O.W.

Medical Insurance Claims Another Victim

Posted onMarch 16, 2017August 19, 2019Leave a comment

I recently got a bill from a medical lab that said “insurance denied” please pay $290. The lab was used Read More …

CategoriesCustomer OW

Macy’s On-line Makes My Day

Posted onFebruary 27, 2017August 19, 2019Leave a comment

Last week I ordered some Lancome make-up through Macy’s online.  It was a great deal that came with a free Read More …

CategoriesCustomer W.O.W.

High Point University Gets High Marks

Posted onJanuary 11, 2017August 19, 2019Leave a comment

Last week my son, who’s getting an MBA at High Point University in North Carolina, got to experience WOW when visiting Read More …

CategoriesCustomer W.O.W.

Burger Bungle

Posted onNovember 27, 2016August 19, 2019Leave a comment

We don’t often frequent fast food burger chains but after a long road trip and nothing in the refrigerator at home, Read More …

CategoriesCustomer OW

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today!

Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

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Take a Walk on the W.O.W. Side

  • Overcoming the Biggest Barrier to Customer W.O.W. January 3, 2024
  • How to Start Your Journey to Customer W.O.W. September 26, 2023
  • How to Build a Culture of Customer W.O.W. September 20, 2023
  • How Monte De Rey Serves Up W.O.W. September 19, 2023
  • Are You the “Weakest Link” in Customer W.O.W. ? May 31, 2023
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