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Customer W.O.W.

What's Needed - On Time - With Value

Does Your Company Have What it Takes to Delight Customers?

W.O.W. Ask Me How

Delivering exceptional service starts with embracing your brand, getting the basics right and delivering delighters that will turn your customers Read More ...

Workshop

Customer W.O.W. Workshop Better. Cheaper. Faster. These words have become the mantra of today’s customer. Does your organization have what Read More ...

Gianna Clark

Gianna Clark has more than 25 years of leadership experience building top performing teams, achieving  excellence and delivering Customer WOW. Read More ...

Contact

To learn more about Workshops, keynotes or how I can help you put WOW into your customer experience, please contact Read More ...

Can’t “Wait” for WOW

Posted onJuly 21, 2019July 30, 2019Leave a comment

How long do your customers have to wait to spend $900? If you are in the Verizon store in Greensboro Read More …

CategoriesCustomer OW

Lucky Find

Posted onJuly 2, 2019August 19, 2019Leave a comment

Shoe shopping, especially for running shoes, can be difficult.  Lucky for me I found “Lucky Foot”, a specialty shoe store Read More …

CategoriesCustomer W.O.W.

Easy Exit Makes Chili’s Hot

Posted onJuly 11, 2018August 19, 2019Leave a comment

I recently had dinner at a Chili’s in Connecticut.  The service and food was great and I especially enjoyed the Read More …

CategoriesCustomer W.O.W.

Title, Tags and Turmoil, Oh My

Posted onOctober 7, 2017August 19, 2019Leave a comment

My son recently moved out-of-state and needed to get a new title and tags for his vehicle.   With documents in Read More …

CategoriesCustomer OW

Service Done “Well”

Posted onJuly 10, 2017August 19, 2019Leave a comment

It’s Friday evening at 6pm and we are out of water.  After checking our electrical breakers, our first guess is Read More …

CategoriesCustomer OW, Customer W.O.W.

Ninja Blends WOW Into Their Product

Posted onMarch 31, 2017August 19, 2019Leave a comment

Yesterday I purchased a Ninja Power Blender for shakes.  Upon opening the package and making my first shake,  I could Read More …

CategoriesCustomer W.O.W.

Medical Insurance Claims Another Victim

Posted onMarch 16, 2017August 19, 2019Leave a comment

I recently got a bill from a medical lab that said “insurance denied” please pay $290. The lab was used Read More …

CategoriesCustomer OW

Macy’s On-line Makes My Day

Posted onFebruary 27, 2017August 19, 2019Leave a comment

Last week I ordered some Lancome make-up through Macy’s online.  It was a great deal that came with a free Read More …

CategoriesCustomer W.O.W.

High Point University Gets High Marks

Posted onJanuary 11, 2017August 19, 2019Leave a comment

Last week my son, who’s getting an MBA at High Point University in North Carolina, got to experience WOW when visiting Read More …

CategoriesCustomer W.O.W.

Burger Bungle

Posted onNovember 27, 2016August 19, 2019Leave a comment

We don’t often frequent fast food burger chains but after a long road trip and nothing in the refrigerator at home, Read More …

CategoriesCustomer OW

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today!

Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

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Take a Walk on the W.O.W. Side

  • Overcoming the Biggest Barrier to Customer W.O.W. January 3, 2024
  • How to Start Your Journey to Customer W.O.W. September 26, 2023
  • How to Build a Culture of Customer W.O.W. September 20, 2023
  • How Monte De Rey Serves Up W.O.W. September 19, 2023
  • Are You the “Weakest Link” in Customer W.O.W. ? May 31, 2023
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