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Customer W.O.W.

What's Needed - On Time - With Value

Category: Customer OW

Good Guys Gone Bad

Posted onNovember 23, 2015June 7, 2016Leave a comment

I recently visited a government office where I had to go through security.   I respect the need for security, am happy that we Read More …

CategoriesCustomer OWTagscustomer experience, customer service

Not My Job

Posted onNovember 22, 2015June 7, 2016Leave a comment

Last year I contacted a credit reporting agency about an error on my credit report.  They had incorrectly reported to Read More …

CategoriesCustomer OWTagscustomer experience, customer service, process improvement

Plenti of Hassle

Posted onNovember 15, 2015November 15, 2015Leave a comment

A few months ago I signed up for a Plenti card when I made a purchase at a participating store.  Read More …

CategoriesCustomer OW

Where’s the “Care” in Healthcare

Posted onNovember 14, 2015November 23, 2015Leave a comment

The healthcare industry claims that they get it.  Some do but others . . . not so fast.  I recently Read More …

CategoriesCustomer OW

The Weakest Link

Posted onNovember 14, 2015November 15, 2015Leave a comment

Not too long ago I spent an evening at a local emergency center with my mom.  The experience reminded me Read More …

CategoriesCustomer OW

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today!

Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

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Take a Walk on the W.O.W. Side

  • Overcoming the Biggest Barrier to Customer W.O.W. January 3, 2024
  • How to Start Your Journey to Customer W.O.W. September 26, 2023
  • How to Build a Culture of Customer W.O.W. September 20, 2023
  • How Monte De Rey Serves Up W.O.W. September 19, 2023
  • Are You the “Weakest Link” in Customer W.O.W. ? May 31, 2023
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