Overcoming the Biggest Barrier to Customer W.O.W.
Most companies understand the value of delighting their customers. Repeat business, word-of-mouth marketing and 5-star reviews. Many companies have identified Read More …
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How to Start Your Journey to Customer W.O.W.
Delivering exceptional service starts with getting the basics right and then delivering delighters that will turn your customers into your Read More …
How to Build a Culture of Customer W.O.W.
W.O.W. Workshops are a great way to introduce employees to the concepts of Customer W.O.W. The next question I usually Read More …
Are You the “Weakest Link” in Customer W.O.W. ?
Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …
Are You Struggling to Improve Your Customer Experience?
You are not alone. According to the American Customer Satisfaction Index, overall Customer Satisfaction is as low as it’s been in Read More …
A Smile Won’t Fix Broken Processes!
That’s me, on the camera screen, trying to buy an item that’s kept in the security cage. At first, the front Read More …
Are You Delivering a Delightful Home Buying Experience?
A couple of years ago I had the pleasure of working with a realtor named Auburn when buying a house. Read More …
The “Must Haves” of W.O.W.
I’ve been to a post office that was out of stamps, brought home the wrong number of sandwiches from the Read More …
Are You The Weakest Link in Customer W.O.W. ?
Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …
W.O.W. Workshop Has Participants Saying WOW!
The W.O.W. Workshop for Stokes Arts Board of Directors and Staff was a blast. It received an overall 5-star review. Read More …