 
				
	        Overcoming the Biggest Barrier to Customer W.O.W.
Most companies understand the value of delighting their customers. Repeat business, word-of-mouth marketing and 5-star reviews. Many companies have identified Read More …
 
				
	        Most companies understand the value of delighting their customers. Repeat business, word-of-mouth marketing and 5-star reviews. Many companies have identified Read More …
 
				
	        Delivering exceptional service starts with getting the basics right and then delivering delighters that will turn your customers into your Read More …
 
				
	        W.O.W. Workshops are a great way to introduce employees to the concepts of Customer W.O.W. The next question I usually Read More …
 
				
	        Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …
 
				
	        You are not alone. According to the American Customer Satisfaction Index, overall Customer Satisfaction is as low as it’s been in Read More …
 
				
	        That’s me, on the camera screen, trying to buy an item that’s kept in the security cage. At first, the front Read More …
 
				
	        A couple of years ago I had the pleasure of working with a realtor named Auburn when buying a house. Read More …
 
				
	        I’ve been to a post office that was out of stamps, brought home the wrong number of sandwiches from the Read More …
 
				
	        Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …
 
				
	        The W.O.W. Workshop for Stokes Arts Board of Directors and Staff was a blast. It received an overall 5-star review. Read More …