Can You “See” What’s Missing?
I recently visited a swanky optometrist establishment to order some eye glass frames for my son. The selection was fantastic Read More …
Author: Gianna
Coupons: WOW or OW?
Coupons can be an effective sales tool. They can help entice your customer to buy now or sway potential buyers Read More …
“Scrambled” Eggs-ceeded Expectations!
My son and I had breakfast at Scrambled in Greensboro, NC this morning. It is a local restaurant that serves Read More …
CinCin Burger Bar Serves Up W.O.W.
I had dinner at the CinCin in Winston Salem this evening and everything was just W.O.W. I got seated quickly, Read More …
High Point University Gets High Marks for Customer W.O.W.
My son, who recently earned his MBA at High Point University in North Carolina, got to experience WOW when visiting the Read More …
What FedEx Failed to Deliver
Package delivery has come to be one of those things that we expect well-known logistics companies to get right. It’s Read More …
What’s Missing Besides WOW?
The other day I had to return some items that I bought at a local HanesBrands store. As you can see Read More …
A Bad Day for Chick-fil-A
Everybody loves Chick-fil-A. The third largest restaurant chain in America that WOWs customers with their food, service and associates who love Read More …
Anticipate Needs. Offer Solutions. Deliver WOW.
While visiting with some friends for the weekend in Jamestown, North Carolina, I got up early and offered to pick-up Read More …
How Treating Patients Like Customers Delivers WOW
Have you ever heard anyone talk about being delighted with their experience at a doctor’s visit? If not then they haven’t Read More …