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Customer W.O.W.

What's Needed - On Time - With Value

Does Your Company Have What it Takes to Delight Customers?

W.O.W. Ask Me How

Delivering exceptional service starts with embracing your brand, getting the basics right and delivering delighters that will turn your customers Read More ...

Workshop

Customer W.O.W. Workshop Better. Cheaper. Faster. These words have become the mantra of today’s customer. Does your organization have what Read More ...

Gianna Clark

Gianna Clark has more than 25 years of leadership experience building top performing teams, achieving  excellence and delivering Customer WOW. Read More ...

Contact

To learn more about Workshops, keynotes or how I can help you put WOW into your customer experience, please contact Read More ...

Can You “See” What’s Missing?

Posted onJune 5, 2021November 28, 2021Leave a comment

I recently visited a swanky optometrist establishment to order some eye glass frames for my son.  The selection was fantastic Read More …

CategoriesCustomer OW

Coupons: WOW or OW?

Posted onOctober 22, 2019October 22, 2019Leave a comment

Coupons can be an effective sales tool. They can help entice your customer to buy now or sway potential buyers Read More …

CategoriesUncategorized

“Scrambled” Eggs-ceeded Expectations!

Posted onOctober 12, 2019October 12, 2019Leave a comment

My son and I had breakfast at Scrambled in Greensboro, NC this morning.  It is a local restaurant that serves Read More …

CategoriesUncategorized

CinCin Burger Bar Serves Up W.O.W.

Posted onOctober 11, 2019October 11, 2019Leave a comment

I had dinner at the CinCin in Winston Salem this evening and everything was just W.O.W.  I got seated quickly, Read More …

CategoriesUncategorized

High Point University Gets High Marks for Customer W.O.W.

Posted onSeptember 16, 2019Leave a comment

My son, who recently earned his MBA at High Point University in North Carolina, got to experience WOW when visiting the Read More …

CategoriesCustomer W.O.W.

What FedEx Failed to Deliver

Posted onSeptember 16, 2019September 16, 2019Leave a comment

Package delivery has come to be one of those things that we expect well-known logistics companies to get right.  It’s Read More …

CategoriesCustomer OW

What’s Missing Besides WOW?

Posted onSeptember 3, 2019September 3, 2019Leave a comment

The other day I had to return some items that I bought at a local HanesBrands store. As you can see Read More …

CategoriesCustomer W.O.W.

A Bad Day for Chick-fil-A

Posted onSeptember 3, 2019September 3, 2019Leave a comment

Everybody loves Chick-fil-A.  The third largest restaurant chain in America that WOWs customers with their food, service and associates who love Read More …

CategoriesCustomer OW

Anticipate Needs. Offer Solutions. Deliver WOW.

Posted onAugust 20, 2019August 20, 2019Leave a comment

While visiting with some friends for the weekend in Jamestown, North Carolina, I got up early and offered to pick-up Read More …

CategoriesCustomer W.O.W.

How Treating Patients Like Customers Delivers WOW

Posted onAugust 12, 2019September 3, 2019Leave a comment

Have you ever heard anyone talk about being delighted with their experience at a doctor’s visit? If not then they haven’t Read More …

CategoriesCustomer W.O.W.

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today!

Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

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Take a Walk on the W.O.W. Side

  • Overcoming the Biggest Barrier to Customer W.O.W. January 3, 2024
  • How to Start Your Journey to Customer W.O.W. September 26, 2023
  • How to Build a Culture of Customer W.O.W. September 20, 2023
  • How Monte De Rey Serves Up W.O.W. September 19, 2023
  • Are You the “Weakest Link” in Customer W.O.W. ? May 31, 2023
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