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Customer W.O.W.

What's Needed - On Time - With Value

Does Your Company Have What it Takes to Delight Customers?

W.O.W. Ask Me How

Delivering exceptional service starts with embracing your brand, getting the basics right and delivering delighters that will turn your customers Read More ...

Workshop

Customer W.O.W. Workshop Better. Cheaper. Faster. These words have become the mantra of today’s customer. Does your organization have what Read More ...

Gianna Clark

Gianna Clark has more than 25 years of leadership experience building top performing teams, achieving  excellence and delivering Customer WOW. Read More ...

Contact

To learn more about Workshops, keynotes or how I can help you put WOW into your customer experience, please contact Read More ...

Good Guys Gone Bad

Posted onNovember 23, 2015June 7, 2016Leave a comment

I recently visited a government office where I had to go through security.   I respect the need for security, am happy that we Read More …

CategoriesCustomer OWTagscustomer experience, customer service

Not My Job

Posted onNovember 22, 2015June 7, 2016Leave a comment

Last year I contacted a credit reporting agency about an error on my credit report.  They had incorrectly reported to Read More …

CategoriesCustomer OWTagscustomer experience, customer service, process improvement

Plenti of Hassle

Posted onNovember 15, 2015November 15, 2015Leave a comment

A few months ago I signed up for a Plenti card when I made a purchase at a participating store.  Read More …

CategoriesCustomer OW

Where’s the “Care” in Healthcare

Posted onNovember 14, 2015November 23, 2015Leave a comment

The healthcare industry claims that they get it.  Some do but others . . . not so fast.  I recently Read More …

CategoriesCustomer OW

Chick-fil-a Makes My Day

Posted onNovember 14, 2015November 15, 2015Leave a comment

I stopped by our local Chick-fil-a on the way home and as usual service was W.O.W. When I placed my Read More …

CategoriesCustomer W.O.W.

The Weakest Link

Posted onNovember 14, 2015November 15, 2015Leave a comment

Not too long ago I spent an evening at a local emergency center with my mom.  The experience reminded me Read More …

CategoriesCustomer OW

How Lager Heads Went from OW to WOW

Posted onSeptember 24, 2012November 28, 2021Leave a comment

While visiting Virginia Beach, we stopped at Lager Heads to grab a burger. Things were busy so we got on the Read More …

CategoriesCustomer W.O.W.

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today!

Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

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Take a Walk on the W.O.W. Side

  • Overcoming the Biggest Barrier to Customer W.O.W. January 3, 2024
  • How to Start Your Journey to Customer W.O.W. September 26, 2023
  • How to Build a Culture of Customer W.O.W. September 20, 2023
  • How Monte De Rey Serves Up W.O.W. September 19, 2023
  • Are You the “Weakest Link” in Customer W.O.W. ? May 31, 2023
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