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Customer W.O.W.

What's Needed - On Time - With Value

Category: Customer OW

Burger Bungle

Posted onNovember 27, 2016August 19, 2019Leave a comment

We don’t often frequent fast food burger chains but after a long road trip and nothing in the refrigerator at home, Read More …

CategoriesCustomer OW

Ultra Invisible

Posted onOctober 4, 2016August 19, 2019Leave a comment

Our local Macy’s recently closed leaving me no choice but to look for another store to purchase my favorite make-up.  Read More …

CategoriesCustomer OW

Driving Me Mad

Posted onJuly 11, 2016August 19, 2019Leave a comment

Visiting the Department of Motor Vehicles (DMV) is almost guaranteed to create an  UnWOW experience.   I recently bought a vehicle Read More …

CategoriesCustomer OW

From WOW to OW

Posted onJune 6, 2016August 19, 2019Leave a comment

The only good thing about having a medical procedure done is that the experience usually gives me something to blog Read More …

CategoriesCustomer OWTagscustomer service, healthcare, process excellence, process improvement, service excellence

Mindless Questions

Posted onMay 12, 2016August 19, 2019Leave a comment

In an effort to bring more customer focus to the shopping experience, check out associates frequently ask you “Did you Read More …

CategoriesCustomer OWTagscustomer experience, customer service, service excellence

Behind Closed Doors

Posted onApril 21, 2016August 19, 2019Leave a comment

I recently went to the doctor.  Nothing serious, I just needed to get something checked out.  I waited about 10 Read More …

CategoriesCustomer OWTagscustomer experience, customer service, healthcare, service excellence

A “Checked-Out” Hotel

Posted onMarch 22, 2016June 7, 2016Leave a comment

I recently traveled to a college town to do some volunteer work.  After the event, it was too late to Read More …

CategoriesCustomer OWTagscustomer experience, customer service, customer wow, service excellence

Bed, Bath & Brand

Posted onFebruary 27, 2016June 7, 2016Leave a comment

Last week I stopped in a bed and bath shop to get some scented candles and instead got “stinky” service.   Read More …

CategoriesCustomer OWTagscustomer experience, customer service, service excellence

Nightmare on Cable Street

Posted onJanuary 10, 2016June 7, 2016Leave a comment

Apparently cable companies have not answered their wake-up call.   They continue to bundle all their channels so  you have to pay Read More …

CategoriesCustomer OWTagscustomer experience, customer service, service excellence

Short But Not Sweet

Posted onNovember 27, 2015June 7, 2016Leave a comment

The other day I called a local tool supplier.   The conversation went like this.  A gentleman at the tool supply store answered Read More …

CategoriesCustomer OWTagscustomer experience, customer service

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Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

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Take a Walk on the W.O.W. Side

  • Overcoming the Biggest Barrier to Customer W.O.W. January 3, 2024
  • How to Start Your Journey to Customer W.O.W. September 26, 2023
  • How to Build a Culture of Customer W.O.W. September 20, 2023
  • How Monte De Rey Serves Up W.O.W. September 19, 2023
  • Are You the “Weakest Link” in Customer W.O.W. ? May 31, 2023
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