Not Late – Not Early – Just W.O.W.
There was a time that we all thought AMAZON delivery set the standard. Quick delivery and accurate delivery dates made Read More …
Author: Gianna
The People Part of Customer W.O.W.
When I accepted my first Customer Service Executive position, it was disappointing to learn that employee morale was low and Read More …
Do You Want to Improve Your Customer Experience?
When I ask this question, I always get a “Yes”. Great! My next question is “What are you doing about Read More …
No W.O.W. Treats Today!
I love to blog about great customer service. But lately, W.O.W. service has been scarce. Last week I was getting Read More …
What’s In Your Customer W.O.W. Toolbox?
Many companies struggle to achieve Customer W.O.W. due to flawed processes. Errors, long lines and inefficiencies can’t be fixed by Read More …
The “Must Haves” of W.O.W.
I’ve been to a post office that was out of stamps, brought home the wrong number of sandwiches from the Read More …
How Customer W.O.W. Turns to OW!
It’s nice that Amazon wants to WOW us by making product returns easy. They have partnered with many stores to Read More …
Workout W.O.W.
A couple of times a week I participate in a “Senior Fit” workout class at the Kernersville YMCA. I love Read More …
Are You The Weakest Link in Customer W.O.W. ?
Delivering Customer W.O.W. is more than a smiling face, engaging displays and hot deals. It is shaped by the many Read More …
Get the Basics Right!
What’s Needed . . . On Time . . . With Value . . .That’s what you’ll find on the Read More …