Verizon Does the W.O.W. Thing
Don’t know what happened to my phone but all of a sudden it said “No SIM Card”. Ugh! I was Read More …
Author: Gianna
W.O.W. Workshop Has Participants Saying WOW!
The W.O.W. Workshop for Stokes Arts Board of Directors and Staff was a blast. It received an overall 5-star review. Read More …
Lowe’s Food Deli Served Up a Slice of WOW!
Who would have thought that a routine trip to the deli would spark a WOW post? I stopped by the Read More …
Has Chick-fil-A Lost Its Way?
There was a time that no matter which Chick-fil-A you visited, customer service was WOW. It was a standard of Read More …
Customer Satisfaction is Declining
If you think the level of customer service is declining, you are spot-on. The American Customer Satisfaction Index is headed for a 15-year Read More …
Mindless Questions Won’t WOW
In an effort to improve the shopping experience, store check-out associates frequently ask you “Did you find everything you needed?” Most Read More …
Building Customer Loyalty – One Interaction at a Time
I was on a mission to replace a hard-wire smoke detector at my son’s home and went to a Home Read More …
My UBER Trip to W.O.W.
I took an UBER to the Greensboro Train Station today. While in the car my husband called. I told him Read More …
Publix Deli Serves Up a Slice of WOW
What a delightful surprise today when purchasing deli at our local Publix. I stepped up to the deli counter and a Read More …
Checked Out Check-out
I stopped at a local food mart the other day to pick up a few things. As I was standing Read More …