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Customer W.O.W.

What's Needed - On Time - With Value

Category: Customer W.O.W.

Verizon Does the W.O.W. Thing

Posted onFebruary 6, 2023Leave a comment

Don’t know what happened to my phone but all of a sudden it said “No SIM Card”.  Ugh!  I was Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow

Customer Satisfaction is Declining

Posted onNovember 21, 2022November 21, 2022Leave a comment

If you think the level of customer service is declining, you are spot-on. The American Customer Satisfaction Index is headed for a 15-year Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer satisfaction

Building Customer Loyalty – One Interaction at a Time

Posted onNovember 27, 2021December 11, 2021Leave a comment

I was on a mission to replace a hard-wire smoke detector at my son’s home and went to a Home Read More …

CategoriesCustomer W.O.W.

My UBER Trip to W.O.W.

Posted onOctober 13, 2021November 28, 2021Leave a comment

I took an UBER to the Greensboro Train Station today.  While in the car my husband called.  I told him Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer wow

Publix Deli Serves Up a Slice of WOW

Posted onSeptember 4, 2021November 28, 2021Leave a comment

What a delightful surprise today when purchasing deli at our local Publix. I stepped up to the deli counter and a Read More …

CategoriesCustomer W.O.W.

High Point University Gets High Marks for Customer W.O.W.

Posted onSeptember 16, 2019Leave a comment

My son, who recently earned his MBA at High Point University in North Carolina, got to experience WOW when visiting the Read More …

CategoriesCustomer W.O.W.

What’s Missing Besides WOW?

Posted onSeptember 3, 2019September 3, 2019Leave a comment

The other day I had to return some items that I bought at a local HanesBrands store. As you can see Read More …

CategoriesCustomer W.O.W.

Anticipate Needs. Offer Solutions. Deliver WOW.

Posted onAugust 20, 2019August 20, 2019Leave a comment

While visiting with some friends for the weekend in Jamestown, North Carolina, I got up early and offered to pick-up Read More …

CategoriesCustomer W.O.W.

How Treating Patients Like Customers Delivers WOW

Posted onAugust 12, 2019September 3, 2019Leave a comment

Have you ever heard anyone talk about being delighted with their experience at a doctor’s visit? If not then they haven’t Read More …

CategoriesCustomer W.O.W.

Lucky Find

Posted onJuly 2, 2019August 19, 2019Leave a comment

Shoe shopping, especially for running shoes, can be difficult.  Lucky for me I found “Lucky Foot”, a specialty shoe store Read More …

CategoriesCustomer W.O.W.

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today!

Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

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Take a Walk on the W.O.W. Side

  • Overcoming the Biggest Barrier to Customer W.O.W. January 3, 2024
  • How to Start Your Journey to Customer W.O.W. September 26, 2023
  • How to Build a Culture of Customer W.O.W. September 20, 2023
  • How Monte De Rey Serves Up W.O.W. September 19, 2023
  • Are You the “Weakest Link” in Customer W.O.W. ? May 31, 2023
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