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Customer W.O.W.

What's Needed - On Time - With Value

Author: Gianna

Ultra Invisible

Posted onOctober 4, 2016August 19, 2019Leave a comment

Our local Macy’s recently closed leaving me no choice but to look for another store to purchase my favorite make-up.  Read More …

CategoriesCustomer OW

Likin’ Lowes

Posted onOctober 2, 2016August 19, 2019Leave a comment

I was recently shopping at a Lowe’s Home Improvement store looking for a screen door spring.  I was unsure where Read More …

CategoriesCustomer W.O.W.

Driving Me Mad

Posted onJuly 11, 2016August 19, 2019Leave a comment

Visiting the Department of Motor Vehicles (DMV) is almost guaranteed to create an  UnWOW experience.   I recently bought a vehicle Read More …

CategoriesCustomer OW

A Bow Wow WOW

Posted onJuly 7, 2016August 19, 2019Leave a comment

W.O.W. is about delighting your customer and what better way to delight your customer than to add something a little special Read More …

CategoriesCustomer W.O.W.

What’s In A Name?

Posted onJune 24, 2016August 19, 2019Leave a comment

Several weeks ago I decided I was going to get into shape and joined our local YMCA.  I’ve been visiting Read More …

CategoriesCustomer W.O.W.

From WOW to OW

Posted onJune 6, 2016August 19, 2019Leave a comment

The only good thing about having a medical procedure done is that the experience usually gives me something to blog Read More …

CategoriesCustomer OWTagscustomer service, healthcare, process excellence, process improvement, service excellence

Mindless Questions

Posted onMay 12, 2016August 19, 2019Leave a comment

In an effort to bring more customer focus to the shopping experience, check out associates frequently ask you “Did you Read More …

CategoriesCustomer OWTagscustomer experience, customer service, service excellence

Behind Closed Doors

Posted onApril 21, 2016August 19, 2019Leave a comment

I recently went to the doctor.  Nothing serious, I just needed to get something checked out.  I waited about 10 Read More …

CategoriesCustomer OWTagscustomer experience, customer service, healthcare, service excellence

A Little Bit of Change

Posted onApril 2, 2016June 7, 2016Leave a comment

Not too long ago I stopped at a near-by store to pick up a couple of small items.   I paid Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, service excellence

A “Checked-Out” Hotel

Posted onMarch 22, 2016June 7, 2016Leave a comment

I recently traveled to a college town to do some volunteer work.  After the event, it was too late to Read More …

CategoriesCustomer OWTagscustomer experience, customer service, customer wow, service excellence

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today!

Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

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Take a Walk on the W.O.W. Side

  • Overcoming the Biggest Barrier to Customer W.O.W. January 3, 2024
  • How to Start Your Journey to Customer W.O.W. September 26, 2023
  • How to Build a Culture of Customer W.O.W. September 20, 2023
  • How Monte De Rey Serves Up W.O.W. September 19, 2023
  • Are You the “Weakest Link” in Customer W.O.W. ? May 31, 2023
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