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Customer W.O.W.

What's Needed - On Time - With Value

Does Your Company Have What it Takes to Delight Customers?

W.O.W. Ask Me How

Delivering exceptional service starts with embracing your brand, getting the basics right and delivering delighters that will turn your customers Read More ...

Workshop

Customer W.O.W. Workshop Better. Cheaper. Faster. These words have become the mantra of today’s customer. Does your organization have what Read More ...

Gianna Clark

Gianna Clark has more than 25 years of leadership experience building top performing teams, achieving  excellence and delivering Customer WOW. Read More ...

Contact

To learn more about Workshops, keynotes or how I can help you put WOW into your customer experience, please contact Read More ...

Ultra Invisible

Posted onOctober 4, 2016August 19, 2019Leave a comment

Our local Macy’s recently closed leaving me no choice but to look for another store to purchase my favorite make-up.  Read More …

CategoriesCustomer OW

Likin’ Lowes

Posted onOctober 2, 2016August 19, 2019Leave a comment

I was recently shopping at a Lowe’s Home Improvement store looking for a screen door spring.  I was unsure where Read More …

CategoriesCustomer W.O.W.

Driving Me Mad

Posted onJuly 11, 2016August 19, 2019Leave a comment

Visiting the Department of Motor Vehicles (DMV) is almost guaranteed to create an  UnWOW experience.   I recently bought a vehicle Read More …

CategoriesCustomer OW

A Bow Wow WOW

Posted onJuly 7, 2016August 19, 2019Leave a comment

W.O.W. is about delighting your customer and what better way to delight your customer than to add something a little special Read More …

CategoriesCustomer W.O.W.

What’s In A Name?

Posted onJune 24, 2016August 19, 2019Leave a comment

Several weeks ago I decided I was going to get into shape and joined our local YMCA.  I’ve been visiting Read More …

CategoriesCustomer W.O.W.

From WOW to OW

Posted onJune 6, 2016August 19, 2019Leave a comment

The only good thing about having a medical procedure done is that the experience usually gives me something to blog Read More …

CategoriesCustomer OWTagscustomer service, healthcare, process excellence, process improvement, service excellence

Mindless Questions

Posted onMay 12, 2016August 19, 2019Leave a comment

In an effort to bring more customer focus to the shopping experience, check out associates frequently ask you “Did you Read More …

CategoriesCustomer OWTagscustomer experience, customer service, service excellence

Behind Closed Doors

Posted onApril 21, 2016August 19, 2019Leave a comment

I recently went to the doctor.  Nothing serious, I just needed to get something checked out.  I waited about 10 Read More …

CategoriesCustomer OWTagscustomer experience, customer service, healthcare, service excellence

A Little Bit of Change

Posted onApril 2, 2016June 7, 2016Leave a comment

Not too long ago I stopped at a near-by store to pick up a couple of small items.   I paid Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, service excellence

A “Checked-Out” Hotel

Posted onMarch 22, 2016June 7, 2016Leave a comment

I recently traveled to a college town to do some volunteer work.  After the event, it was too late to Read More …

CategoriesCustomer OWTagscustomer experience, customer service, customer wow, service excellence

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today!

Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

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Take a Walk on the W.O.W. Side

  • Overcoming the Biggest Barrier to Customer W.O.W. January 3, 2024
  • How to Start Your Journey to Customer W.O.W. September 26, 2023
  • How to Build a Culture of Customer W.O.W. September 20, 2023
  • How Monte De Rey Serves Up W.O.W. September 19, 2023
  • Are You the “Weakest Link” in Customer W.O.W. ? May 31, 2023
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