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Customer W.O.W.

What's Needed - On Time - With Value

Does Your Company Have What it Takes to Delight Customers?

W.O.W. Ask Me How

Delivering exceptional service starts with embracing your brand, getting the basics right and delivering delighters that will turn your customers Read More ...

Workshop

Customer W.O.W. Workshop Better. Cheaper. Faster. These words have become the mantra of today’s customer. Does your organization have what Read More ...

Gianna Clark

Gianna Clark has more than 25 years of leadership experience building top performing teams, achieving  excellence and delivering Customer WOW. Read More ...

Contact

To learn more about Workshops, keynotes or how I can help you put WOW into your customer experience, please contact Read More ...

Too Good To Be True

Posted onMarch 19, 2016June 7, 2016Leave a comment

For many people, dealing with your local Department of Motor Vehicles (DMV) usually results in frustration.  I can site several Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, service excellence

Bed, Bath & Brand

Posted onFebruary 27, 2016June 7, 2016Leave a comment

Last week I stopped in a bed and bath shop to get some scented candles and instead got “stinky” service.   Read More …

CategoriesCustomer OWTagscustomer experience, customer service, service excellence

Dr. WOW

Posted onFebruary 13, 2016June 7, 2016Leave a comment

You might be wondering what Dr. WOW (in my case Dr. Eric) does that is so special?  To start, he gets the basics right Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer wow, healthcare, service excellence

Gaylord Hotel Has the Key to W.O.W.

Posted onJanuary 14, 2016June 7, 2016Leave a comment

Not too long ago I had the pleasure of staying at the Gaylord Hotel near Washington D.C.   I could tell Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow, process excellence, service excellence

Nightmare on Cable Street

Posted onJanuary 10, 2016June 7, 2016Leave a comment

Apparently cable companies have not answered their wake-up call.   They continue to bundle all their channels so  you have to pay Read More …

CategoriesCustomer OWTagscustomer experience, customer service, service excellence

GoDaddy Goes WOW

Posted onJanuary 3, 2016June 7, 2016Leave a comment

Being a novice to the web and blog world, it’s not infrequent that I need to ask fo help.  Lucky Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow, service excellence

Zappos Gets an A+

Posted onDecember 5, 2015June 7, 2016Leave a comment

I am a Zappos customer and long time fan.   For many years I have shopped Zappos online and have consistently Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow, process excellence, service excellence

Rite Aid Gets It Right!

Posted onNovember 29, 2015June 7, 2016Leave a comment

I frequently shop at our local Rite Aid.  The store is clean, staffed with helpful associates and convenient.  But the Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow, service excellence

Short But Not Sweet

Posted onNovember 27, 2015June 7, 2016Leave a comment

The other day I called a local tool supplier.   The conversation went like this.  A gentleman at the tool supply store answered Read More …

CategoriesCustomer OWTagscustomer experience, customer service

Dead-On W.O.W.

Posted onNovember 25, 2015June 7, 2016Leave a comment

When one of my close relatives recently passed away it was a very sad and emotional time.  In the midst Read More …

CategoriesCustomer W.O.W.Tagscustomer experience, customer service, customer wow, service excellence

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Customer W.O.W. Ask Me How

Subscribe to a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to deliver Customer W.O.W.   Contact Gianna to schedule your workshop today!

Customer W.O.W.

Creating a culture of W.O.W. requires a passion for being the best at what you do best. It’s achieved by providing customers What’s Needed – On Time – With Value. Some companies get it. Others don’t. Join me for a “Walk on the W.O.W. Side” as we share stories about WOW and not-so-WOW experiences and explore how you too can “Be The WOW”.

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Take a Walk on the W.O.W. Side

  • Overcoming the Biggest Barrier to Customer W.O.W. January 3, 2024
  • How to Start Your Journey to Customer W.O.W. September 26, 2023
  • How to Build a Culture of Customer W.O.W. September 20, 2023
  • How Monte De Rey Serves Up W.O.W. September 19, 2023
  • Are You the “Weakest Link” in Customer W.O.W. ? May 31, 2023
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